Air Reservation Agent with Languages

• Communicate fluently in one of the following languages (ESSENTIAL):

*ITALIAN + Spanish (native/advanced in both)

*GERMAN + Spanish (native/advanced in both)

*FRENCH + Spanish (native/advanced in both)

*PORTUGUESE + Spanish (native/advanced in both)

**An intermediate/high level of ENGLISH will be additionally valued.

• Permanent residence in Mallorca.
• Empathy and customer orientation.
• Flexibility: adaptation to shifts within the service's operating hours.
• User-level proficiency in office software tools.

If you identify with this profile and meet the requirements, do not hesitate to apply, we want to meet you!

• A dynamic and collaborative work environment.
• Paid and continuous training provided by the company.
• Business progression and growth possibilities within the organization. Our call center has always been a talent pool for other departments within the group.
• Competitive compensation and no limits to your growth, including:

Gross annual salary according to the contact center agreement.

Language allowance, Sundays, holidays, and night shifts.

Attractive commission program -with no cap- subject to results. We have a very competitive commission program, directly linked to the results obtained. We do not set limits: the higher your performance, the higher your income.

Are you attracted to the aviation sector? Are you passionate about working with customers in different languages, exceeding objectives, and obtaining rewards for your performance? Are you looking for an opportunity where you can learn every day in an environment that combines development and stability?...This is your opportunity!

We are looking for passionate and committed people to join the Air Europa Air Booking Agents team in our offices located in Llucmajor (Mallorca).

If you love the world of travel, enjoy working with customers, and master one of the languages we are looking for... this is your opportunity to be part of a service that connects people with their dream destinations!

• Management of Air Europa customer calls and communications with travel agencies, responding in a timely and effective manner to all types of inquiries.
• Personalized attention to customers of the Air Europa loyalty program, guaranteeing close treatment and providing fast and effective solutions. Ensuring that every customer feels valued and attended to, building positive and lasting relationships.
• Booking and sale of tickets.
• Managing changes or cancellations of bookings.
• Advising on flight schedules and fares, seat availability, and booking conditions.
• Assisting with ticket issuance and other customer-related services.

Providing a high level of customer service with professional and efficient advice.

• Hybrid work modality (40% on-site + 60% remote work).
• Full-time 39 h per week.
• ROTATING shifts (will depend on the destination department and will be informed during interviews), including:

* usual rotating morning and afternoon/night shifts, between 9:00 and 22:00 h.

* occasional shifts until 3:00 h (SUMMER) and 2:00 h (WINTER), always in remote work modality.

• Work schedule from Monday to Sunday with 2 days off per week, with a minimum of 2 weekends off per month guaranteed.