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Customer Service Agent with Languages / Baggage
Hybrid in Llucmajor·Full-time·Added 10 days ago
4 open roles
Overview
Job details
Full-time hours
Per the ad.
Hybrid
Only from certain places, per the ad: “Residencia permanente en Mallorca.”
Requirements
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
German
The ad asks for German, or counts it in your favour.
French
The ad asks for French, or counts it in your favour.
Italian
The ad asks for Italian, or counts it in your favour.
Be near Llucmajor for hybrid days
No relocation package mentioned.
This job was automatically translated to English.
Pay & benefits
What you'll get
- Stable project with professional development, with real possibilities for evolution; as you consolidate your experience as a telephone agent, you will be able to expand your functions toward administrative tasks—such as managing emails and social media—enriching your profile and diversifying your day-to-day.
- Fixed salary + incentives based on objectives, recognizing your performance and commitment.
- Financial bonus for languages (second and third language).
- Full-time schedule of 39 hours per week, from Monday to Friday, with weekends off. Shifts are carried out within the operating hours of the service (currently from 9:00 to 18:00 h), with advance planning and adaptation to the operational needs of the project.
- Hybrid model: 40% on-site at our offices in Llucmajor and 60% teleworking.
- 32 calendar days of vacation per year.
- Paid training from day one, both initial and continuous, so that you feel confident and supported in your role.
- Interesting discount program for belonging to the Globalia Group.
Requirements
What we're looking for
+ Empathy, customer orientation, and good listening skills.
+ Flexibility to adapt to shifts within the service's operating hours.
+ Proficiency in office tools at a user level.
+ Permanent residence in Mallorca.
Languages
+ High level of ENGLISH + proficiency in at least one of the following languages:
* ITALIAN (high/native)
* GERMAN (high/native)
* FRENCH (high/native)
* PORTUGUESE (high/native)
The role
In this role, you will support people who have just experienced an issue with their baggage following a flight with AIR EUROPA, offering them clear information, effective solutions, and empathetic care at a key moment.
Supporting national and international AIR EUROPA customers when their baggage does not arrive at its destination or has been damaged, offering them clear information, effective solutions, and close, professional care, always backed by defined procedures and protocols for each situation.
What you'll do
- You will handle calls from customers with issues regarding lost, delayed, or damaged baggage following a flight with the company.
- You will inform clearly about the steps to follow and the status of the localization process.
- You will manage, when appropriate, financial compensation with judgment and empathy.
- You will offer professional, close, and solution-oriented care, following established protocols.
description
Your next professional step could start here.
What are we looking for?
Job details:
Location: Llucmajor (Mallorca)
Modality: Mixed (On-site + Teleworking)
Expected start date: October 2026
If you are motivated by helping people, working with languages, and being part of a stable project with a future, apply and take the next step. We want to meet you!
At Globalia Call Center, we are committed to equal opportunity and diversity.
About Globalia Call Center
Globalia Call Center is a business process outsourcing (BPO) company specializing in customer service and back-office solutions for a wide range of industries. The company operates contact centers and provides omnichannel customer experience services, including technical support, sales support, and administrative processes, with a strong focus on the Spanish and European markets. Globalia employs a significant workforce across its delivery centers, positioning itself as a key player in the Spanish BPO sector.
In Spain, Globalia has its main operational hub in Madrid, where it manages a large multilingual team serving clients across various sectors. The company is known for its structured training programs and career development opportunities, making it an attractive option for international professionals looking to build a career in customer service and BPO in Spain. They value language skills and offer a multicultural work environment, which is particularly relevant for expats and international hires.
- Industry
- Call Center
- Founded
- 2000
- Employees
- 1,000–5,000
- Headquarters
- Madrid, Spain
- In Spain
- Madrid
- Website
- globalia.com
Good to know if you are moving
- Globalia provides a structured onboarding and training program for new hires, which can be beneficial for professionals relocating to Spain.
- The company's Madrid office is a central hub, offering a straightforward entry point for international talent into the Spanish job market.
- Working languages are primarily Spanish and English, so non-native Spanish speakers may need to demonstrate a working level of Spanish.
- The company offers career progression within its operations, which can be attractive for long-term expats.
- Globalia is part of the BPO sector, which is a growing industry in Spain, offering stable employment.
In their own words
About the company & team
You will be part of Globalia Call Center, a company with more than 20 years of experience in Contact Centers and more than 400 professionals, within a stable, professional environment with real opportunities for development.
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