Complaints Specialist
This role manages customer complaints and post-market surveillance for immunohematology products. It offers a flexible schedule and occasional remote work options.
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This job advert was originally written in Spanish.
To successfully perform this job, a person must be able to carry out the responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Being part of Grifols means the opportunity to work in an international environment where equal opportunities are promoted.
It means the opportunity to develop professionally, have continuous training, and integrate into a team of professionals where each individual's contribution counts. Our commitment is to maintain an environment that fosters the professional development of our employees in a good work atmosphere.
Grifols' human capital is key to both the development of activities and the company's expansion process.
We believe in diverse talent and want to eliminate any barrier that may prevent your participation. If you need any adjustment in our selection process, please do not hesitate to inform us when applying. We are here to help you.
Location: SPAIN : Spain : Parets del Valles:[[cust_building]]
Would you like to join an international team working to improve the future of the healthcare sector? Do you want to contribute to improving the lives of millions of people? Grifols is a global healthcare company that since 1909 has been improving the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and we develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.
Join Grifols!
Help us lead one of the world's largest pharmaceutical companies. We are a global leader in plasma-derived medicines with a presence in more than 100 countries and a growing global team of over 20,000 people. The AI Center of Excellence (AI CoE) leads the strategy, governance, and adoption of Artificial Intelligence across the company, ensuring responsible, scalable use aligned with business objectives. We are looking for a Trainee to support the AI CoE activities, collaborating on use case management, AI adoption analysis, and support for governance and Responsible AI initiatives, as well as in communicating and driving the use of AI throughout the organization. This position offers a unique opportunity to gain hands-on experience in real AI projects within a multinational corporate environment.
• Manage AI use cases - You will review, document, and keep the inventory of use cases up to date; analyze their status, impact, and evolution; and support prioritization and tracking within the AI Funnel.
• Analyze AI activity - You will evaluate adoption, usage, and value indicators of initiatives; extract insights from corporate data and tools; and identify improvement opportunities and new use cases.
• Collaborate with users and business areas - You will interact with key users to understand how they apply AI in their processes.
• Drive adoption and migration to corporate tools - You will collaborate in the migration of AI solutions to internal platforms (such as Copilot or other corporate tools) and help standardize their use according to the AI CoE architecture.
• Support Governance and Responsible AI activities - You will participate in control, monitoring, and tracking tasks of initiatives; collaborate in the application of Responsible AI policies; and identify and document risks associated with use cases.
• Prepare reporting and communication - You will prepare reports, dashboards, and presentations on the status of use cases; synthesize information for technical and business stakeholders; and support the preparation of content for committees (AI CoE, Responsible AI, etc.).
• Drive communication and adoption - You will support communication and promotion initiatives for AI use; collaborate in the creation and maintenance of dissemination spaces (SharePoint, repositories, etc.); and support training and adoption campaigns.
Job search
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Application
Screening call
With recruitment team · Phone call
If you are shortlisted, the team contacts you for a short screening call about your motivation, skills and experience, and to go into the key details of the role.
Interviews
30–45 min
There are usually two or more interviews of 30 to 45 minutes each; your interviewer will assess your skills and aptitudes with questions focused on the role and your experience.
Decision and offer
Pre-onboarding
Once you accept the offer, the pre-onboarding process begins, with all the information and resources you need for a smooth transition to your new role.
Grifols is a global healthcare company headquartered in Barcelona, Spain, specializing in the development and production of plasma-derived medicines, transfusion medicine, and diagnostic solutions. With operations in over 100 countries and a workforce of more than 20,000 employees, it is one of the world's leading producers of plasma-based therapies, treating chronic and rare diseases. The company operates a vast network of plasma donation centers and manufacturing facilities, making it a key player in the biopharmaceutical industry.
In Spain, Grifols maintains its global headquarters in Barcelona and operates major production and R&D sites in the Catalonia region, including facilities in Parets del Vallès and Sant Cugat del Vallès. The company is deeply rooted in Spain, offering a wide range of roles from laboratory and manufacturing positions to IT, engineering, and corporate functions. For international professionals, Grifols provides a multicultural work environment, opportunities in a highly regulated and innovative sector, and the chance to work in a company that is a global leader in its niche, with Spanish as a common working language alongside English.
We believe that diversity adds value to our business, our teams and our culture. We are committed to equal opportunities and our mission is to provide an inclusive environment where differences add to our company.
or browse Entry-level·IBEX 35·Healthcare & Pharma·Pharma