Customer Service and Retention Agent

On-site in A Coruña·Part-time·Added 4 days ago

Grupo Crit

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Overview

Job details

Part-time hours
Per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in A Coruña
No relocation package mentioned.
Compulsory secondary education (ESO)
“Estudios medios.” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

We offer:

35-hour weekly contract, working Monday to Friday
Salary according to the specialist teleoperator collective agreement.
3-month contract with the possibility of extension.
7 days of training provided by the company from 9:30 to 14:30, Monday to Friday.
Schedules from 10:30 to 18:00 and from 13:00 to 20:00

We offer solid support and a motivating environment so that you can give your best.

At Grupo Crit, we are looking forward to meeting you!

Requirements

What we're looking for

Minimum requirements:

Secondary education.
Intermediate office skills.
Ease in spoken communication.
Responsible and committed attitude.
Previous experience in customer service and retention services

The role

At Grupo Crit, we are looking for agents for one of the leading brands in the sector

What you'll do

Handling incoming calls by responding to customer needs, based on established procedures, standards, and quality objectives.
Preventing requested cancellations during incoming calls.
Retaining the customer following a returned payment during outgoing calls.
Technical assistance and resolution of doubts for homeowners requesting service cancellation, with the objective of retaining them.
Effective resolution of incidents, queries and customer questions.

About Grupo Crit

Grupo Crit is a French staffing and recruitment group headquartered in Paris, providing temporary work, permanent placement, and HR outsourcing services across multiple industries. With a strong presence in France and expanding operations in Spain, the company connects businesses with skilled workers in sectors such as logistics, manufacturing, administration, and technical trades. The group operates through a network of local agencies, offering flexible employment solutions to both companies and job seekers.

In Spain, Grupo Crit has a significant footprint with numerous job openings across regions like Madrid, Barcelona, Zaragoza, and Andalusia, reflecting its role as a major employer in the country's staffing sector. The company's work culture is centered on operational efficiency and matching talent with client needs, making it a practical entry point for international professionals seeking temporary or permanent roles in Spain, particularly in industrial and administrative positions. However, as a staffing agency, its relevance to international hires is primarily through the roles it manages rather than a distinct corporate culture.