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Customer Service and Retention Operator

On-site in A Coruña·Full-time·Added 4 days ago

Randstad España

6343 open roles

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Overview

Job details

€1,200 - €1,500 a month
Gross, as stated in the ad.
Full-time hours
Per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in A Coruña
No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

38.5-hour weekly contract, working Monday to Friday

Schedules: 10:30h to 18h or from 13h to 20h.

Salary according to the specialist teleoperator collective agreement.

3-month contract with the possibility of extending for another 3 months.

Unpaid 5-day training from 9:30 to 14:30h from 26/10 to 30/10.

Start date on 02/11/2026.

Requirements

What we're looking for

A good level of communication that reflects professionalism is essential.

Computer skills and keyboard agility.

Previous experience in customer service and retention services (minimum 6 months desirable), as well as in incident management and data processing.

Experience in commercial campaigns.

The role

TP Spain Coruña is looking for Customer Service and Retention Agents for an important company that offers official technical service for heating and air conditioning products.

A position that provides quality service to customers with boiler maintenance contracts, with the objective of preventing cancellations, retaining customers, and resolving technical doubts. You must provide quality and excellence in service during every call.

What you'll do

Handling incoming calls by responding to customer needs, based on established procedures, standards, and quality objectives.

Preventing requested cancellations during incoming calls.

Retaining the customer following a returned payment during outgoing calls.

Technical assistance and resolution of doubts for homeowners requesting service cancellation, with the objective of retaining them.

Effective resolution of incidents, queries and customer questions.

Management of databases, tools, applications, etc.

Hiring process

2 steps1 interview

Inscripción en la oferta
En revisión · With a consultor/a de Randstad
Preseleccionado
Contacto del consultor/a
With a consultor/a de Randstad
Uno de nuestros consultores revisará tu solicitud y se pondrá en contacto contigo para los siguientes pasos.
Gestión final de la empresa
With an empresa cliente
Randstad actúa como intermediario para conectar candidatos con empresas; en algunos casos la gestión final de los perfiles y la decisión de a quién contactar dependen exclusivamente de la empresa.

Las fases finales las define la empresa cliente: la gestión final de los perfiles y la decisión de a quién contactar dependen exclusivamente de la empresa.
Randstad no publica plazos; el estado de la candidatura puede no cambiar por el alto volumen de inscripciones o porque la empresa gestiona sus propios tiempos.
Los estados publicados llegan solo hasta la preselección: Randstad no detalla entrevistas ni pruebas posteriores.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.

Industry: Staffing
Website: randstad.es

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