Customer Service with Galician

• Galician at native level or minimum C1 is ESSENTIAL.
• Previous experience in customer service (phone, chat or email).
• Clear customer orientation and ability to handle interactions with professionalism, patience and empathy (especially in complex situations or with frustrated customers).
• Problem-solving skills.
• Goal-oriented approach and compliance with quality standards.
• Excellent communication skills, both oral and written, with a professional attitude.
• Skill in computer environments and keyboard agility.
• Ability to work with multiple tools, platforms, and databases.
• Ability to adapt to a dynamic environment, where procedures, tools and policies evolve periodically to improve the customer experience and service efficiency.
• LIVING IN GALICIA IS ESSENTIAL.

• Experience in technical support or e‑commerce services is valued.

• Secondary education (ESO/Baccalaureate).

TP Spain, certified as a Great Place to Work, offers you the opportunity to join a solid team within the leading multinational technology company, a leader in e-commerce and digital services.

The service will initially provide support on the first line, via phone, chat and email, for general customer queries about orders, accounts and purchasing processes. Later, the second line will become operational, focused on resolving technical queries related to devices and digital services such as Alexa, Prime Video, Kindle, Fire TV, among others.

• Handling calls, chat, and email, providing solutions in accordance with established procedures, standards, and quality objectives.
• Management of Back Office tasks linked to case follow-up and information updates.
• Effective resolution of customer incidents, inquiries, and doubts, both general and technical (depending on the assigned line).
• Application of supervisor guidelines to ensure continuous improvement of the service.
• Compliance with the service's internal policies, rules, and regulations.
• Continuous updating of knowledge through scripts, talking points, and operating procedures.
• Use of databases, tools, and internal applications for request management and case documentation.

• As this is remote work, it is necessary to have a space free of ambient noise and a stable internet connection: Download: 100 Mbps or higher; Upload: 50 Mbps or higher; Router near the workstation or Wired connection, not just WiFi.
• Initial contract of 3 months followed by a permanent contract (stable service).