Call Center Team Leader (Galician)

Remote, A Coruña·Full-time·Added 2 days ago

Teleperformance Spain

139 open roles

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Overview

Job details

€18,707 a year
Gross, as stated in the ad.
About €1,400 a month after tax.
Permanent contract
Full-time hours.
Fully remote
Only from certain places, per the ad: “Trabajo 100% remoto desde Galicia”

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

This job was automatically translated to English.

Pay & benefits

What you'll get

Full-time employment. 39 hours per week from Monday to Friday.
Permanent contract. Start date 16/11/2026.
Split shift with 1h break from 10h - 19h (preferred) or from 9h-18h.
Salary according to the Contact Center collective agreement for a coordinator position: €18,707.27 gross/year (€1,558.94 gross/month).
100% remote work from Galicia (We send the computer, monitor, headset, and mouse to your home).
Opportunity to be part of an international company.

Requirements

What we're looking for

GALICIAN is ESSENTIAL at a native or minimum C1 level.
Residency in Galicia is ESSENTIAL.
A minimum of 6 months experience (preferably 1 year) as a coordinator in a call center is ESSENTIAL.
Medium/high knowledge of Google Sheets (Google spreadsheet) and Excel.
Handling of CRM and specific coordination tools.
Adaptability: Demonstrated ability to succeed in a dynamic environment and adapt to changes, always maintaining the highest quality standards.
Leadership oriented towards results and continuous improvement.
Assertive communication, clear and adapted to different profiles.
Ability to manage conflicts, mediate, and resolve team incidents.
Organization, prioritization, and time management.
Attention to detail and rigor in process monitoring.
Ability for decision-making, with decisiveness and resolution.
Skill to provide constructive feedback and conduct coaching sessions.
Ability to motivate the team and foster collaborative work.
Analytical and synthesis skills.

The role

TP Spain, certified as a Great Place to Work, offers you the opportunity to join as a TEAM LEADER to a solid Customer Service team within the leading multinational technology company in e-commerce and digital services.

The service will initially provide support on the first line, via phone, chat and email, for general customer queries about orders, accounts and purchasing processes. Later, the second line will become operational, focused on resolving technical queries related to devices and digital services such as Alexa, Prime Video, Kindle, Fire TV, among others.

What you'll do

Compliance with methodology and support in project management
Control of the Onboarding/Welcome phase for agents.
Management of attendance, permits, and vacations
Monitoring of agents for quality follow-up.
Motivation and support of the team.
Management and resolution of issues.
Detection of training needs within the team.
Measurement of quantitative and qualitative variables associated with the position.
Measurement of attitudinal aspects (compliance with rules and work instructions, punctuality, absenteeism, turnover, etc.).
Training of agents in procedures, tools, and Campaign scripts.
Administrative management and report preparation.

About Teleperformance Spain

Teleperformance is a global leader in customer experience management and business process outsourcing (BPO), providing digital integrated business services to major corporations worldwide. With over 410,000 employees across more than 80 countries, the company operates contact centers, AI-driven customer support, and specialized sales and technical services for clients in sectors like technology, finance, travel, and healthcare. Its Spain operations are a key hub for multilingual talent, supporting major global brands such as Google, Booking.com, and other digital platforms.

In Spain, Teleperformance has a significant presence with offices in Barcelona, Madrid, and other cities, employing thousands of people in multilingual roles. The work culture is fast-paced, client-focused, and highly international, with teams collaborating across languages and time zones. For international professionals, Teleperformance Spain offers a gateway to the Spanish job market, with roles often requiring native-level fluency in languages like German, Swedish, Dutch, Italian, Greek, or Arabic, making it a top destination for multilingual talent seeking to relocate to Spain.

Industry: BPO
Founded: 1978
Employees: 100,000+
Headquarters: Paris, France
In Spain: Barcelona, Madrid, Salamanca and 3 more
Website: teleperformance.com

Good to know if you are moving

Teleperformance Spain hires heavily for multilingual roles, making it a common entry point for international professionals relocating to Spain.
Many positions are based in Barcelona, a major European tech and multicultural hub, offering a vibrant lifestyle and strong expat community.
The company offers remote work options for some roles, such as the Spanish Biotechnical Presales Consultant position, which is remote from Spain.
Roles often include training and career development programs, with opportunities to grow into team leader or management positions.
Fluency in languages like German, Swedish, Dutch, Greek, or Arabic is highly valued, and these roles often come with competitive relocation support.

In their own words

Additional information

TP is home to a global family with diverse backgrounds and lifestyles. We will always embrace diversity and will never discriminate against employees or candidates based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, or any other differences.

All open roles at Teleperformance Spain