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Customer Service Teleoperator

On-site in València·Full-time·Added yesterday

Grupo Crit

1196 open roles

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Overview

Job details

Full-time
Per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in València
No relocation package mentioned.

This job was automatically translated to English.

Requirements

What we're looking for

Previous experience in customer service (preferably in the banking sector).
Availability to work flexible shifts.
Exceptional communication skills and the ability to work as part of a team.
Results-oriented mindset and strong problem-solving abilities.
Basic knowledge of financial products and services.

Nice to have

A degree in areas related to finance or business is valued.

The role

From Grupo Crit we are actively looking for Customer Service Telephone Operators to join a new campaign in the banking sector.

This is a stable project in which, in addition to handling and resolving customer inquiries, you will have the opportunity to develop your sales skills through cross-selling of financial products.

What you'll do

Handling inbound calls from customers in the banking sector.
Resolving questions, incidents, and inquiries about financial products and services.
Providing clear and accurate information while maintaining a professional level of service.
Identifying cross-selling opportunities during customer interactions.
Updating and maintaining accurate records in the CRM system.

How you'll work

Initial 3-month employment contract with the possibility of extension (stable position).
On-site work from Monday to Sunday, with two weekends off per month.
Fixed salary according to the Contact Center collective agreement, corresponding to the Specialist Telephone Operator category.
18-day ONLINE training provided by the company starting on 13/10/2026.

- Available shifts:
Afternoon shift of 30.5 hours per week from 16:00 to 22:00
Afternoon shift of 35 hours per week from 15:00 to 22:00
Intensive shift of 35 hours per week from 10:00 to 15:00 and 16:00 to 21:00 (in this shift, work is only performed during the first and last week of the month + all Mondays of the month)
Split shift of 37.5h per week from 11:30 to 16:00 and 17:00 to 20:00

About Grupo Crit

Grupo Crit is a French staffing and recruitment group headquartered in Paris, providing temporary work, permanent placement, and HR outsourcing services across multiple industries. With a strong presence in France and expanding operations in Spain, the company connects businesses with skilled workers in sectors such as logistics, manufacturing, administration, and technical trades. The group operates through a network of local agencies, offering flexible employment solutions to both companies and job seekers.

In Spain, Grupo Crit has a significant footprint with numerous job openings across regions like Madrid, Barcelona, Zaragoza, and Andalusia, reflecting its role as a major employer in the country's staffing sector. The company's work culture is centered on operational efficiency and matching talent with client needs, making it a practical entry point for international professionals seeking temporary or permanent roles in Spain, particularly in industrial and administrative positions. However, as a staffing agency, its relevance to international hires is primarily through the roles it manages rather than a distinct corporate culture.