Loyalty Specialist

• Experience in similar roles

• Experience in loyalty, retail, payment methods, or commercial alliance management.

• Knowledge of CRM, Power BI, and analysis tools.

• English Level B1

• Experience in loyalty programs, partner management, business development, or related areas.

• University degree in Business Administration, Economics, Communication, or any other official degree that provides competencies linked to the required knowledge.

• At least 3 years of experience in loyalty programs, business development, or partnership management.

• Experience in prospecting, negotiation, and management of B2B collaboration agreements.

• Customer orientation, innovative mindset, and business vision.

• Experience in sectors such as Retail, Payment Methods, Services, or Loyalty.

• Permanent contract
• Possibility of working in our offices in Tenerife, Gran Canaria, or Madrid.
• You will work in a dynamic, innovative environment with great opportunities for professional growth. Here, you will be able to develop your skills, collaborate with a passionate team, and work on projects that make a difference.

Do you want to be part of this transformation? Apply now, we want to meet you!

During the selection process, the necessary documentation certifying the data reported in the curriculum will be requested.

People participating in the selection and evaluation processes will be valued based on the job requirements with objectivity, transparency, and respecting the principle of equal opportunities between women and men.

Are you passionate about customer loyalty and motivated to transform the relationship between a brand and its customers?

At Grupo DISA, we are looking to hire a Loyalty Specialist with a strategic vision, business orientation, and the ability to turn ideas into value-adding initiatives.

You will join us at an especially interesting moment: our loyalty programs have a wide member base and a solid track record, and we want to take a step further to evolve towards a new Club concept—one that is more modern, omnichannel, and personalized.

If you have experience in loyalty, enjoy creating alliances with other brands, and want to participate actively in the evolution of a Loyalty program, we want to meet you!

You will be responsible for ensuring the correct management of the current loyalty program and, at the same time, driving its evolution and transformation.

You will work on daily operations, developing new strategic alliances, and participating in the design of the new Club, seeking to improve the member experience, increase their brand engagement, and maximize their Lifetime Value.

✨Management and evolution of the loyalty program

• Ensure the correct daily functioning of the program: issuance and redemption of points, incident management, and coordination with Customer Service and Marketing.
• Monitor the main program indicators and prepare periodic reporting on member activity, points, redemptions, and incidents.
• Work with Area Management on the integration of the program into different customer journeys.
• Ensure compliance with data protection regulations in the program's operations and in the relationship with partners.

✨Development and management of alliances

• Identify and acquire new brands, businesses, and services that add value to the Club's benefits catalog.
• Negotiate commercial and collaboration agreements, including value proposition, economic conditions, exclusivity, and duration.
• Coordinate the onboarding of new partners, from their inclusion in the catalog to the launch and monitoring of actions.
• Manage the relationship with collaborating brands, monitoring agreements, renewals, and possible incidents.

✨Transformation of the new Club

•  Definition and development of the Group's new loyalty program.
• Analyze trends and new formulas for Loyalty, retention, gamification, and benefits to incorporate them into the value proposition.
• Work cross-functionally with the CRM, Marketing, and Digital Product teams to contribute to the evolution of the program's technological ecosystem.

• Because you will have the opportunity to combine management, negotiation, innovation, and strategy, participating in a project with a direct impact on our relationship with customers.
• We are not just looking to manage an existing program. We are looking for someone who wants to help us build its next stage.