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Receptionist

On-site in Barcelona·Full-time·Added 1 month ago (last checked 29 Oct)

H10 Hotels

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Our summary

Work mode: On-site, Barcelona
Contract: Full-time
English: Required

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

High level of spoken and written English. Other languages will be valued.
Previous experience in the sector will be valued.
Knowledge of SAP is highly desirable.

The role

At H10 Hotels, we need to hire a Receptionist to work in our hotel H10 Art Gallery, in Barcelona.

What you'll do

To professionally, proactively, and responsibly handle the reception of guests and provide detailed information about all the services offered by the hotel and all related tasks.
Check-in and check-out.
To handle customer service tasks, provide accurate information, and process any service requests that guests may have.
To receive, process, and direct customer complaints.
Telephone assistance.
Reservation management and sales closings.
Billing, cash control, and cashier closing.
To show a proactive and collaborative attitude towards guests, conveying empathy and a conciliatory character for conflict resolution.
Provide continuous support to other colleagues during the accommodation sub-processes such as check-in, check-out, billing, and telephone assistance.

About H10 Hotels

H10 Hotels is a Spanish hotel chain headquartered in Barcelona, operating a portfolio of urban and resort hotels primarily in Spain, with additional properties in the Caribbean and other European destinations. The company manages a range of brands including H10 Hotels, H10 Horizons Collection, and Ocean by H10, offering services from luxury city stays to all-inclusive beach resorts. With a strong presence in key Spanish tourist destinations such as the Canary Islands, the Balearic Islands, and the Costa del Sol, H10 Hotels is a significant player in the European hospitality sector.

For international professionals, H10 Hotels offers opportunities across its Spanish properties, particularly in hospitality roles such as reception, food and beverage, housekeeping, and maintenance. The company values guest experience and service quality, and its Barcelona headquarters serves as the central hub for corporate and administrative roles. While the primary language is Spanish, the international nature of the hotel industry means that English and other languages are often valued, especially in tourist-facing positions. H10 Hotels provides a dynamic work environment with the chance to work in some of Spain's most popular travel destinations.

Industry: Hospitality
Founded: 1985
Employees: 5,000–10,000
Headquarters: Barcelona, Spain
In Spain: Barcelona, Madrid, Málaga and 7 more

Good to know if you are moving

H10 Hotels is headquartered in Barcelona, a major European city with excellent international connectivity and a high quality of life.
The company operates hotels in popular tourist destinations across Spain, including the Canary Islands, the Balearic Islands, and the Costa del Sol, offering a variety of work environments.
Hospitality roles often include accommodation and meal benefits, which can ease the relocation process for international staff.
While Spanish is the primary language, the company's international clientele means that English and other languages are valued in many positions.
H10 Hotels has a strong focus on employee development and internal promotion, providing opportunities for career growth within the group.

All open roles at H10 Hotels