Guest Relations Intern

On-site in L'Hospitalet de Llobregat·Added 23 days ago

Hesperia World

78 open roles

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Overview

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Work on-site in L'Hospitalet de Llobregat
No relocation package mentioned.
University degree
“Estudiante de Turismo, Hospitality Management o similar.” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

Practical training in one of Barcelona's benchmark hotels.
Direct exposure to international hospitality standards.
Continuous support and learning.
Development opportunities within Hesperia World and Hyatt.

Join Hyatt Regency Barcelona Tower and start your career by creating experiences that make a difference. ✨🏨

Requirements

What we're looking for

Student of Tourism, Hospitality Management, or similar.
Being able to sign an internship agreement.
Advanced English (other languages will be valued).
Service vocation, empathy, and excellent communication skills.
Proactive attitude and attention to detail.

The role

Are you passionate about creating memorable experiences and offering exceptional service? At Hyatt Regency Barcelona Tower, we are looking for a Guest Relations Intern to join our team and develop within an international hotel environment oriented towards excellence and guest satisfaction.

What you'll do

Welcome and assist VIP and returning guests.
Manage special requests and coordinate actions with different departments.
Follow up on guest satisfaction during their stay.
Support the resolution of incidents and service recovery.
Collaborate on personalized experiences and loyalty actions.
Ensure compliance with Hyatt quality standards.

About Hesperia World

Hesperia World is a Spanish hospitality group headquartered in Barcelona, operating a portfolio of hotels and resorts across Spain under its own brand and through partnerships with global luxury brands such as Hyatt and Secrets Resorts & Spas. The company manages properties ranging from urban hotels like Hyatt Regency Barcelona Tower to resort destinations in Lanzarote, Mallorca, and Murcia, offering services in accommodation, dining, events, and spa. With a workforce of several thousand employees, Hesperia World is a significant player in the Spanish hospitality industry, catering to both leisure and business travelers.

Hesperia World has a strong presence across Spain, with offices and properties in key tourist and business destinations including Barcelona, Madrid, Lanzarote, Mallorca, Murcia, and Vigo. The company offers numerous opportunities for international professionals, particularly in resort locations where accommodation is often included, and provides internships in departments like front office, culinary, marketing, and revenue management. Work culture emphasizes guest experience and professional development, making it an attractive option for those seeking to build a career in hospitality in Spain.

Industry: Hospitality
Founded: 1977
Employees: 1,000–5,000
Headquarters: Barcelona, Spain
In Spain: Barcelona, Madrid, Lanzarote and 3 more
Website: hesperia.com

Good to know if you are moving

Many resort positions, such as those in Lanzarote and Mallorca, include accommodation, easing the relocation process for international hires.
The company offers internships in multiple departments, including front office, culinary, marketing, and revenue management, providing entry points for newcomers to the Spanish hospitality sector.
Hesperia World operates properties under the Hyatt brand, giving employees exposure to international standards and career development opportunities.
Positions are available in various Spanish locations, from urban centers like Barcelona and Madrid to island resorts, offering diverse living environments.
The company values guest experience and professional growth, with roles ranging from entry-level to management, suitable for different experience levels.

All open roles at Hesperia World