Receptionist

Hospiten is an international healthcare network with more than 55 years of commitment to providing maximum quality service, featuring 20 private medical-hospital centers in Spain, the Dominican Republic, Mexico, Jamaica, and Panama, in addition to 175 outpatient medical centers under the Clinic Assist brand. Founded by Dr. Pedro Luis Cobiella, we currently serve three million patients worldwide and have a workforce of more than 5,000 people, a care capacity that will be reinforced in the Community of Madrid thanks to the construction of a general university hospital in Boadilla del Monte, with works expected to be completed in 2026.

Hospiten selects people based on objective criteria of merit, ability, and suitability for the position, guaranteeing equal opportunities and non-discrimination on the grounds of sex, age, ethnic origin, disability, sexual orientation, beliefs, or other personal conditions, promoting inclusive, equitable, and respectful environments.

Would you like to be part of a leading international healthcare network? We are looking to hire a Receptionist (M/F) Hospiten Rambla (Replacement) for Hospital Universitario Hospiten Rambla. If you are interested, please apply and we will contact you.

Function 1: PATIENT CARE

1. Ensure that the reception and admission of patients in the hospital is efficient, friendly, and respectful, providing a positive first impression to patients.
2. Guarantee compliance with Complaints and Claims procedures and analyze and propose follow-up actions based on NPS results.
3. Facilitate the implementation of the use of technologies that can improve the patient experience, such as mobile applications for appointment management or patient information systems.
4. Supervise the physical environment of the hospital to ensure it is safe and comfortable for patients and their families.

Function 2: SERVICE OPERATIONS

1. Plan work teams and circuits to guarantee effective and efficient admission at all hospital entrances.
2. Constantly analyze the healthcare offering in terms of accessibility and waiting times, detecting needs and improvements to propose to the Medical Direction and Management.
3. Plan and manage medical schedules so that they are always up to date and allow for the greatest accessibility.
4. Guarantee the holding of Patient Experience Committees according to company instructions.

Function 3: DOCUMENTATION AND REPORTS

1. Establish and communicate the protocols and standards for Admission and Customer Service activities, ensuring a timely and appropriate response to patient needs.
2. Analyze NPS data and satisfaction evaluations to identify trends, recurring problems, and propose improvement actions.

Requirements:
Previous experience in customer service is valued

We offer:
Full-time replacement contract International Healthcare Network: Join a network of healthcare professionals with an international presence, sharing knowledge and experiences Professional development: Training and professional growth opportunities in a diverse and dynamic environment Special discounts: Special promotions for being part of Hospiten