Deputy Hotel Manager
Hoteles Servigroup1d ago
Supports the hotel director in supervising departments, quality standards, reception and daily operations. Requires one year in a similar role, B2 English and a Tourism degree.
OrihuelaNo Spanish needed
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On-site in Mojácar·Full-time·Added yesterday (last checked 11 Oct)
Hoteles Servigroup
93 open roles
Overview
Job details
Full-time
Per the ad.
Visa options
The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Requirements
Work in English
English is required, per the ad.
Work on-site in Mojácar
No relocation package mentioned.
University degree
“Grado en Turismo, Relaciones Públicas, Markeeting o similares” — per the ad.
This job advert was originally written in Spanish.
Requirements
What we're looking for
Degree in Tourism, Public Relations, Marketing, or similar
Advanced English (oral and written); other languages desirable
Previous experience in a customer-centric industry
Positive attitude and good communication skills
Commitment to providing a high level of customer service
Calm, efficient, and organized with great attention to detail
Ability to multitask and a positive attitude when dealing with a guest
Always maintain a professional attitude with an emphasis on hospitality and guest service
Ability to work on your own and as part of a team
Solid knowledge of the Office suite
People skills.
Good level of English; other languages will be positively valued
Experience in conflict resolution
The role
What you'll do
Main duties
Inform guests about hotel services and facilities, as well as restaurant and bar hours, and included and non-included services within their meal plan.
Responsible for following up on complaints should they be received, and directing them to the person responsible for the relevant area to ensure a solution is obtained and guest satisfaction is achieved, making a report of the case if necessary.
Achieve positive results with guest inquiries in a timely and efficient manner
Ensure that hotel management is aware of any relevant feedback between guests and other departments
Demonstrate a high level of customer service at all times
Maintain constant communication with other hotel departments
Demonstrate knowledge regarding the hotel's room categories and types, rates, packages, promotions, and other general knowledge
Maximize hotel revenue by using sales techniques to promote other hotel services
Comply with hotel safety regulations, fire regulations, and all relevant health and safety legislation.
Assist other departments, as necessary
Respond to guest emails
About Hoteles Servigroup
- Industry
- Hospitality
- Website
- servigroup.com
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🇬🇧 🇪🇸€10.49
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