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Multipurpose Reception Assistant

On-site in Barcelona·Full-time·Added 2 days ago

Accor

65 open roles

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Overview

Job details

Permanent contract
Full-time hours.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Work on-site in Barcelona
No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

What we offer our team members:

A vibrant hotel to work in in the heart of Barcelona where you can create an incredible atmosphere for guests, but for the team too!
Becoming a Heartist and working in an environment that encourages you to be yourself and unleash your creativity!
A Benefits Card that offers discounted rates at Accor hotels worldwide.
Learning programs through our Academies.
An opportunity to develop your talent and grow within your hotel and around the world!
The ability to make a difference in the local community through our Corporate Social Responsibility activities.

Requirements

What we're looking for

Requirements

Having customer service and communication skills
Knowing English. French and Portuguese are a plus.
Experience will be valued

The role

If you have lots of enthusiasm, a big heart, and great energy, then this offer is for you!

What you'll do

Job description

Welcoming guests and looking after them from arrival to departure
Contributing to ongoing guest satisfaction by providing high-quality service during their stay.
Adapting your shifts to develop professionally in both reception and food & beverage (rotating shifts, including occasional night shifts)
Helping to foster customer loyalty by building personalized and friendly relationships
Managing any guest complaints and/or comments; providing a response as soon as possible
Informing guests about conditions or procedures during their stay and hotel services; knowing everything about the special features of ibis Styles and promoting the brand and the hotel's offering according to the type of clientele.
Managing reservations
Promoting the group's brand and/or loyalty program, adapting the sales pitch to meet the guest's needs.

Additional information

Rotating shifts: morning, afternoon, night, with multiskilling in bar and breakfast

Permanent contract

Immediate start

Hiring process

Our selection process is designed to be smooth, respectful, and engaging. It typically includes an online application, interviews, and on occasion an assessment. We look beyond your CV — your personality, potential, and passion for hospitality matters to us

An assessment is used only on occasion.

About Accor

Accor is a global hospitality leader headquartered in Paris, France, operating more than 5,500 hotels across over 110 countries under brands such as Sofitel, Novotel, ibis, and Pullman. With a diverse portfolio spanning luxury, economy, lifestyle, and resort segments, Accor is one of the world’s largest hotel groups, employing direct staff members like housekeeping, food & beverage, reception, and management professionals at properties throughout the globe.

Accor maintains a strong presence across Spain, with a significant network of hotels in cities like Madrid, Barcelona and other tourist and business destinations. For international professionals, the group offers dynamic work environments, often within multilingual and culturally diverse hotel teams. With a wide array of operational roles—from front desk to F&B and spa, —Accor enables talent from in Spain with a variety of hotel operations. Due to the new scope of the brand and Great featuring Madrid, Accenture is an ideal for international hospitality staff looking to live and work in Spain while building a global career, especially with hotel and various brands.

Industry: Hospitality
Founded: 1983
Employees: 100,000–250,000
Headquarters: Paris, France
In Spain: Madrid, Barcelona
Website: all.accor.com

Good to know if you are moving

* Accor employs over 250, 100+ hotels in Spain
* Skilled French hotel brand known hospital. With hundreds of hotel brands, transfer opportunities across 110 countries are possible.
* Spanish hotel signs tend to hire local candidates on Spain work contracts, with multiple job in Spain. Contract for many roles is back. as they often shift housekeeping / but it can dynamic.