IT Quality and Processes Consultant
Inetum2d ago
This role focuses on managing and improving IT processes, quality systems, and CMMI models. It offers a permanent contract with flexible hours and real remote work options.
Hybrid in Madrid
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89,000+ live jobsNOC Operations Supervisor 24x7
On-site in Madrid·Full-time·Added 3 days ago (last checked 22 Oct)
Our summary
- Work mode
- On-site, Madrid
- Contract
- Full-time
- Experience
- 4+ years
- Education
- Higher vocational training (FP Grado Superior)
- Benefits
- Private health insurance, flexible pay plan, meal vouchers
Visa options
The ad rules out sponsorship
The advert says visa sponsorship isn’t available for this role.
Skills
This job advert was originally written in Spanish.
Requirements
What we're looking for
- At least 4 years of experience in systems operation, monitoring, or technical support center environments.
- Demonstrable experience coordinating operations teams, NOC, Service Desk, or monitoring centers.
- Experience in direct communication with clients and follow-up of managed services.
- Monitoring of IT infrastructures, networks, and systems.
- Windows and Linux systems.
- Virtualization infrastructures.
- TCP/IP networks, switching, routing, and communications.
- Ticketing and incident management tools.
- Monitoring and observability tools.
- Management of incidents, problems, and changes under ITIL frameworks.
- Preparation and analysis of operational indicators and dashboards.
Nice to have
- ITIL Foundation certification.
- Knowledge of tools such as Zabbix, Centreon, Dynatrace, PRTG, Nagios, SolarWinds, or similar.
- Experience in 24x7 services.
- Experience in large-scale corporate environments and managed services.
Education & certifications
- Higher Level Vocational Training in IT, Systems, or Telecommunications, or a related university degree.
- Technical and IT service management certifications will be valued.
Pay & benefits
What you'll get
- Salary compensation in accordance with the experience provided.
- Career plan: professional career based on experience and personal potential within a company in continuous evolution and with solid growth.
- Training plan in technological competencies according to the demands of projects and clients.
- Flexible compensation: custom compensation where you can choose different products and model how to distribute them yourself: health insurance, meal vouchers, childcare, transport card, etc.
The role
At Inetum, we are looking for an Operations/NOC Team Coordinator 24x7 to lead the daily operation of a monitoring and support service for critical infrastructures, providing service on-site at our client's facilities in Madrid.
The selected person will act as the operational reference for the NOC team, coordinating the activity of the operators, ensuring compliance with established procedures, and supervising the correct management of incidents, events, and infrastructure alerts.
They will be the main operational point of contact with the client for all aspects related to service management, guaranteeing compliance with service levels (SLA), the quality of the operation, and the continuous improvement of processes.
What you'll do
Main duties
- Coordinate and supervise the daily activity of the NOC team.
- Manage the assignment and follow-up of incidents, requests, and monitoring events.
- Perform the follow-up of critical incidents and technical escalations until their resolution.
- Act as the operational interlocutor between Inetum and the client.
- Supervise compliance with operating procedures, quality standards, and committed SLAs.
- Prepare service reports, operational indicators, and periodic reports.
- Identify improvement opportunities and propose actions to optimize the operation.
- Coordinate communications in the event of incidents with relevant impact.
- Collaborate with systems, communications, cloud, and security teams, as well as external providers.
- Participate in the definition and updating of operating procedures and action plans.
- Provide functional support and guidance to the members of the NOC team.
Technical knowledge
Skills
- Leadership and team coordination.
- Organizational and prioritization skills.
- Customer and results orientation.
- Communication and presentation skills.
- Management of critical situations and decision-making.
- Proactivity and a continuous improvement focus.
- Ability to work in high-availability environments and critical services.
About Inetum
Inetum is a global digital services and consulting company that provides technology solutions to businesses and public sector organizations. With a workforce of over 27,000 employees across more than 26 countries, the company specializes in areas such as cloud infrastructure, cybersecurity, application development, and digital transformation services. Inetum operates across various industries, including finance, healthcare, energy, and public administration, offering end-to-end IT services from consulting to managed operations.
In Spain, Inetum has a significant presence with multiple offices and a large team of IT professionals. The company is known for its collaborative work culture and focus on innovation, making it an attractive employer for international tech talent. Inetum actively hires for roles in software development, SAP consulting, Salesforce, and infrastructure management, offering opportunities for career growth and exposure to large-scale projects. For international professionals, Inetum provides a multicultural environment and the chance to work on diverse, high-impact initiatives across Europe and beyond.
- Founded
- 2000
- Employees
- 20,000–30,000
- Headquarters
- Paris, France
- In Spain
- Madrid, Barcelona
- Website
- inetum.com
Good to know if you are moving
- Inetum has a large presence in Spain with offices in Madrid, Barcelona, and other cities, offering numerous opportunities for IT professionals.
- The company works on international projects, providing exposure to global clients and cross-border teams.
- Inetum offers roles in high-demand areas such as SAP, Salesforce, DevOps, and cybersecurity, which are valuable for career advancement.
- The company provides a multicultural work environment, with employees from various nationalities and backgrounds.
- Inetum supports professional development through training and certification programs, helping employees stay current with emerging technologies.
In their own words
About the company & team
At Inetum, we accompany some of Europe's largest organizations in driving their digital transformation through infrastructure, cloud, cybersecurity, applications, and technology operations services.
But beyond technology, we work to build environments where people can develop their careers by participating in real projects, with responsibility, autonomy, and the capacity to influence the final result. We bet on close relationships, collaborative teams, and a culture oriented toward continuous learning.
If you like technology, teamwork, and enjoying direct contact with the client while participating in services critical to the business, you will find in Inetum an environment to continue growing professionally.
Location
Inetum · Madrid
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