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Digital Business Expert - Accounts & Services

Hybrid in Madrid·Added 3 days ago (last checked 15 Oct)

ING

44 open roles

Overview

Work mode
Hybrid, Madrid
Spanish
Fluent
English
Required
Benefits
Private health insurance, life insurance, flexible pay plan, meal vouchers, gym access

Visa options

  • The ad doesn’t mention sponsorship

    Not a refusal, but not a yes. Worth asking in your first message.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits... don't hesitate to apply!

  • Customer-centric mindset, with experience analyzing customer trends, behaviors and usage patterns.
  • able to work in an autonomous way, to take initiative and to make things happen with a can-do attitude.
  • Problem solving mindset.
  • Strong analytical skills, with advanced knowledge of Excel, Power BI, and/or MicroStrategy.
  • Excellent communication skills in English and Spanish, with the ability to influence and align diverse stakeholders.
  • High adaptability to changing environments and priorities.

Pay & benefits

What you'll get

The time you spend at work, the challenges you face or the lessons you get are very important, but... What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Balance That Works.

We put balance to work, so you can do it too. With our customers' needs first, the team´s and your own, we agree when to come to ING MAD and when to work best from home. More time together when it matters, more freedom when you need it.

Restaurant card.

So that thinking about what to have for lunch doesn't take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, a doctor, a hairdresser, a gym, The Good Service (to help you with your errands) and much more!

Seguro médico.

Para ti y toda tu familia (cónyuge/pareja e hijos).

Seguro de vida.

Te ayudamos a proteger lo que más te importa.

Retribución flexible.

Además, disfrutarás de nuestro modelo de retribución flexible, a través del cual podrás acceder a otros servicios de forma más ventajosa fiscalmente, como guardería, tarjeta de transporte, formación...

Autobús de empresa gratuito.

No importa dónde vivas. Tenemos 6 rutas (Norte, Centro, Sur, A5, A42 y A6) para llegar cómodamente a nuestra oficina de ING en Madrid.

Banking benefits.

Special loans with more beneficial conditions.

Special mortgage conditions after 6 months working at the bank.

And you can benefit from our pension plan after 1 month with us!

360º care of the employee (physical, mental, social connection & purpose).

Physiotherapy service on site.

Clinics with professional, world-class athletes.

Gympass service.

Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.

International Remote Work Program.

The time you spend at work, the challenges you face or the things you learn are very important, but... what about your personal life? At ING we want your work to fulfill you in every way, and that's why we take care of every last detail.

Discover what awaits you!

We value balance, so you can too. With our customers' needs as our top priority, you and your team agree on when to come to ING MAD and when to work better from home. More time together when it matters, more freedom when you need it.

Restaurant card.

So that thinking about what to eat doesn't take up your time or make you crave things.

Our house will be your home.

In our offices you'll find electric mobility solutions, medical services, a hairdresser, a gym, The Good Service (to help you with your paperwork) and much more!

Health insurance.

For you and your entire family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Furthermore, you'll enjoy our flexible compensation scheme, through which, in a more tax-advantageous way, you can access other services such as childcare, transport vouchers, training support...

Special loans with more favorable conditions.

And you'll also be able to benefit from our pension plan after 1 month with us!

360º care for our employees (physical, mental, social connection and purpose).
Physiotherapy service in the offices.
Clinics with world-class professional athletes.
Gympass service.
Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.
International remote work program.

The role

At ING we are looking for a Digital Business Expert - Account & services

We are looking for a talented and enthusiastic Digital Business Expert to join our Surfing Account squad of Daily Banking & Savings Tribe

The responsibility of this team is to give an outstanding service to transactional customers, as well as develop them towards MPB. In addition, there are added value services such as travel plan, Global Exchange or Tax Down, that we want to offer in the best way to our customers, to increase their engagement and satisfaction with the bank.

What you'll do

As a Digital Business Expert of Surfing Account, you will:

- Contributing to the development of our customers, by offering added value services that they can contract and promoting that they bring their payroll to become into Mobile Primary Bank

- Continuous follow-up of different campaigns, hand-by-hand with Marketing and CI.

- Designing communication strategy to increase the penetration in the different services

- Having the operative and financial risk under control, according to the internal and external regulatory framework

- Leading our partners relationship, ensuring smooth communication.

- Building strong and healthy communication with all the ING Stakeholders to reach our goals

- Increase customer satisfaction, managing the Voice of the Customers and proposing improvements

Your role and work environment

At ING we are looking for a Digital Business Expert - Surfing Account

We are looking for a talented and enthusiastic person for the position of Digital Business Expert to join our Surfing Account squad within the Daily Banking & Savings Tribe.

The responsibility of this team is to offer exceptional service to the transactional clientele, as well as developing them towards MPB. Additionally, there are value-added services such as Travel Plan, Global Exchange or Tax Down, which we want to offer to our clientele in the best possible way to increase their engagement and satisfaction with the bank.

Your main responsibilities:

As a Digital Business Expert of Surfing Account, you will be in charge of:

  • Contributing to the development of our clientele, offering value-added services that they can contract and promoting that they direct their payroll to them to become Mobile Primary Bank.
  • Performing continuous follow-up of different campaigns, hand-in-hand with Marketing and CI.
  • Designing the communication strategy to increase the penetration of the different services.
  • Keeping operational and financial risk under control, in accordance with the internal and external regulatory framework.
  • Leading the relationship with our collaborating entities, guaranteeing smooth communication.
  • Building solid and healthy communication with all ING stakeholders to reach our goals.
  • Increasing customer satisfaction, managing the Voice of the Customer and proposing improvements.

Do you want to know if this position is made for you? These are some of the qualities we value most for this position. And if you identify with them... don't hesitate to apply!

  • Customer orientation, with experience in analyzing customer trends, behaviors and usage patterns.
  • Ability to work autonomously, take initiative and make things happen with a proactive attitude.
  • Problem-solving oriented mindset.
  • Solid analytical skills, with advanced knowledge of Excel, Power BI and/or MicroStrategy.
  • Excellent communication skills in English and Spanish, with the ability to influence and align different groups of stakeholders.
  • High capacity to adapt to changing environments and priorities.

Free company shuttle service

No matter where you live. We have 6 routes (North, Center, South, A5, A42 and A6) to take you comfortably to our ING office in Madrid.

About ING

ING is a global financial institution with Dutch roots, offering banking, insurance, and asset management services to over 37 million customers worldwide. The company operates in over 40 countries and is a major player in the European banking sector, with a strong focus on digital transformation and innovation.

In Spain, ING has a significant presence with offices in Madrid and Barcelona, employing over 1,500 people. The Spanish arm is a key hub for the bank's technology, risk, and business functions, offering a dynamic, international work environment. For international professionals, ING Spain provides opportunities to work in diverse areas such as engineering, cybersecurity, data science, and business development, with a strong emphasis on professional growth and a collaborative culture.

Industry
Banking and Fintech
Founded
1991
Employees
50,000–60,000
Headquarters
Amsterdam, Netherlands
In Spain
Madrid
Website
ing.es

Good to know if you are moving

  • ING Spain is a major tech and risk hub, with many roles in English, making it accessible for non-Spanish speakers.
  • The company offers a hybrid working model and supports relocation packages for international talent.
  • ING is a global leader in digital banking, providing strong brand recognition and career development opportunities.
  • The Spanish offices are located in Madrid, a major European capital with a high quality of life and excellent international connectivity.
  • The bank has a strong focus on internal mobility, allowing employees to move between different departments and countries.

In their own words

About the company & team

We are a team of more than 1800 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead-that's our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working...we are looking forward to meeting you!

At ING, you belong just as you are. We hire and support people for their talent and potential - and we know that when you can be yourself, you do your best work.

We are a team of more than 1,800 people who share the same idea: doing our part to help our customers create a better future for themselves, providing them with the tools they need to get where they want to go.

A 100% digital bank, where technology, innovation, simplicity and transparency are the main ingredients, and the first to work with agile methodologies.

And although we are in Spain, we are lucky to work for an international bank with a presence in more than 40 countries.

We are proud to have a diverse team, and we are committed to continuing to develop a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all groups in society.

And although on the outside we are orange, on the inside we are green. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are on this journey for ourselves, but we also accompany our customers when they decide to embark on it.

Making things happen, helping others succeed, always staying one step ahead: that's our DNA. If you look in the mirror and your reflection matches our way of being and working... we can't wait to meet you!

Additional information

We're seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:

  • Apply only via official ING platforms: ING uses Workday and LinkedIn as its internal recruitment system. Applications should be submitted only via our official career site or via ING job postings on LinkedIn.
  • Check the sender's email carefully: Legitimate communication will always come from @ing.com and/or @myworkday.com.
  • No payments or banking details will ever be requested: If someone asks you for this information, it is a scam.

______________________________________________________________

We are detecting an increase in fraudulent job offers. To protect yourself, follow these key guidelines when applying for positions at ING:

  • Apply only through official ING platforms: ING uses Workday and LinkedIn as its internal recruitment system. Applications must be submitted only through our official careers site or through ING job postings on LinkedIn.
  • Carefully check the email sender: Legitimate communications will always come from @ing.com and/or @myworkday.com.
  • Payments or banking details will never be requested: If someone asks you for this information, it is a scam.
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