IT Governance & Delivery Leader

Position: IT Governance & Delivery Leader
Location: Madrid (hybrid modality)
Experience: 8-10 years

INSUD PHARMA operates across the entire pharmaceutical value chain, providing specialized knowledge and experience in scientific research, development, manufacturing, sale, and marketing of a wide range of active pharmaceutical ingredients (API), finished dosage forms (FDF), and branded pharmaceutical products, adding value to human and animal health.

Insud Pharma's activity is organized into three synergistic business areas: Industrial (Chemo), Branded (Exeltis) and Biotech (mAbxience), with 10,000 professionals in more than 50 countries, 20 industrial plants, 15 specialized R&D centers, 12 commercial offices and more than 35 pharmaceutical subsidiaries, serving 1,150 customers in more than 110 countries worldwide. At Insud Pharma, we believe in innovation and sustainable development.

We are looking to bring a person into the Value & Governance T&T Office to lead the implementation and evolution of the IT governance model, focusing on demand management, delivery tracking, service reporting and the standardization of processes and tools.

The selected person will be responsible for transforming the governance framework defined by the Value & Governance T&T Office into a structured, measurable and efficient operation, driving visibility, execution discipline, automation and the use of data for decision-making.

A person with solid experience in IT Governance, PMO, demand management and delivery tracking, capable of structuring work models, driving management tools and generating executive visibility through data, indicators and quality reporting.

• Implement and consolidate the IT governance model defined by the Value & Governance T&T Office.
• Design and operate the IT demand management process, ensuring traceability, prioritization and visibility.
• Lead the tracking of initiatives, projects and delivery, establishing control mechanisms over milestones, risks, dependencies and deviations.
• Define and maintain KPIs, SLAs, dashboards and executive reporting for service and delivery.
• Drive the use of Jira Cloud as the central tool for demand management, tracking and reporting.
• Leverage planning and capacity tools such as BigGantt / BigPicture and Tempo Planner.
• Identify and implement opportunities for automation and process improvement.
• Promote the practical use of AI to improve efficiency, reporting and operational tracking.
• Coordinate with IT teams, business, service managers, project managers and providers.
• Provide support to committees, prioritization forums and tracking and decision-making spaces.

• University degree in Engineering, Computer Science, Telecommunications, Business Administration or similar.
• Valuable complementary training in PMO, ITIL, IT Governance, Agile or Project Management.
• Fluent Spanish.
• High English level, both written and oral.
• Solid experience, preferably 8-10 years, in positions related to PMO, CIO Office, IT Governance, Delivery Management, demand management or IT service tracking.
• Demonstrable experience in the implementation of processes, control mechanisms and tracking models in technological environments.
• Experience in the definition and tracking of KPIs, SLAs, executive reporting and dashboards.
• Valuable experience in contexts of transformation, automation and evolution of management tools.
• Specific knowledge in:
  • IT Governance
  • Demand management
  • PMO / delivery tracking
  • ITSM / ITIL
  • Executive reporting and dashboards
  • Jira Cloud
  • Planning and capacity tools
  • Process automation
  • Applied use of AI in management environments
• High capacity for organization and structuring.
• Rigor, follow-up and results orientation.
• Analytical skills and attention to detail.
• Good communication with business, technology and management.
• Clear and action-oriented communication.
• Proactivity, autonomy and capacity for continuous improvement.

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