Passenger Service Agent - Fuerteventura

• €20,282.00 per year (pro-rata) + additional bonuses for transport, early shifts, weekends, and holidays

• Interim Contract (The contract end date cannot be determined at this time, as it will depend on the actual return of the person being replaced) part-time, 20 hours per week, with the possibility of increasing hours according to operational needs

• 31 days of holiday + 14 public holidays (pro-rata)

• Free uniform, paid training, life insurance, and retail discounts

• Discounts on Jet2.com flights and Jet2holidays holidays

• Refer a friend bonus

Are you passionate about helping people and offering exceptional service? Join our Jet2.com & Jet2holidays team as a passenger service agent

Click the link to find out more about the role: Passenger Service Agent - Overseas

What are we looking for?

• Ability to work in a team

• Flexible and positive attitude

• Ability to provide excellent customer service in a dynamic environment

• Ability to provide supervisory support to our third-party provider, ensuring they offer a warm and friendly check-in service, issuing boarding passes and complying with all security and protection procedures.

• Ability to perform effectively in demanding situations, such as flight delays and incidents

• Creating memories - Ensuring the provision of exceptional customer service that meets our customers' needs and promotes our brand values

• Being present - Welcoming our customers in the arrivals area at the start of their holidays to create a great first impression, providing friendly and efficient check-in and boarding service to departing customers, offering helpful advice at the sales counter and being present throughout their stay at the airport

• Taking responsibility - Ensuring that Jet2.com policies and procedures are implemented and complied with. Ensuring that quality standards are maintained and that safe practices are always followed. Being responsible for security reports via the company system (The Hub).

• Working as a team - Collaborating with internal colleagues and partners, including ground operations colleagues, third-party providers and our flight and cabin crew teams, to ensure the best customer experience.

To comply with airport regulations and company policies, you must provide a history of the last 5 years including all employment, studies, addresses, travel, periods of self-employment, unemployment, cash-paid work, and any interruption of 28 days or more (supporting documentation will be required).

It will also be necessary to provide a criminal record certificate from the country where the position you have applied for is based, as well as from any other country in which you have resided for 6 months or more in the last 5 years.

Ready to take off? Apply for your role today!