Passenger Service Agent

• Ability to work in a team

• Fluency in Spanish and intermediate/high level of English

• Flexible and positive attitude

• Ability to provide excellent customer service in a dynamic environment

• Ability to perform effectively in demanding situations, such as flight delays and incidents

• As we hire with local contracts, you must already possess the complete documentation that grants you the right to work in Spain (DNI, NIE, or TIE).

• €20,282.00 per year (pro-rata) + additional bonuses for transport, early shifts, weekends, and holidays

• Permanent seasonal part-time contract of 20 hours per week, with the possibility of increasing hours according to operational needs

• 31 days of holiday + 14 public holidays (pro-rata)

• Free uniform, paid training, life insurance, and retail discounts

• Discounts on Jet2.com flights and on Jet2holidays holidays

• Refer a friend bonus

Are you passionate about helping people and offering exceptional service? Join our Jet2.com & Jet2holidays team as a passenger service agent

Click the link to find out more about the role: Passenger Service Agent - Overseas

• Creating memories - Ensure the provision of exceptional customer service that meets our customers' needs and promotes our brand values

• Being present - Welcome our customers in the arrivals area at the start of their holidays to create a great first impression, providing friendly and efficient check-in and boarding service to departing customers, offering helpful advice at the sales counter, and being present throughout their stay at the airport

• Taking responsibility - Ensure that Jet2.com policies and procedures are implemented and complied with. Ensure that quality standards are maintained and that safe practices are always followed. Be responsible for safety reports via the company system (The Hub).

• Working as a team - Collaborate with internal colleagues and partners, including ground operations colleagues, external providers, and our flight and cabin crew teams, to ensure the best customer experience.

To comply with airport regulations and company policies, you must provide a history of the last 5 years including all employment, studies, addresses, travel, periods of self-employment, unemployment, cash-paid work, and any interruption of 28 days or more (supporting documentation will be required).

It will also be necessary to provide a criminal record certificate from the country where the position you have applied for is based, as well as from any other country in which you have resided for 6 months or more in the last 5 years.