I2C DS Collection & Dispute Mgmt Team Lead

€44,000.00 - €70,840.00

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees' and companies' performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location's eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.

Job Function: Finance

Job Sub Function: AP/AR

Job Category: Professional

All Job Posting Locations: Madrid, Spain

DePuy Synthes is recruiting for a I2C DS Collection & Dispute Mgmt Team Lead, located in Madrid, Spain or in Prague, Czechia or in Manila, Philippines.

"Reimagine the possibilities" at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world's largest and most broadly-based healthcare company.

As a member of our Global Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer.

This role will be part of the Global Services Finance team in the Invoice to Cash process area. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance-in a J&J way-to our Operating Companies around the world.

ITC Collections & Dispute Management Team Lead - is responsible for managing and overseeing end to end service delivery in the Invoice to Cash Collection and dispute function for specific business MRCs and markets

• Own strategic management of customer collections and open receivables for complex and high‑value accounts through proactive engagement, negotiation, and advanced dispute resolution techniques.
• Influence and drive desired customer payment behavior to optimize cash flow, improve Days Sales Outstanding (DSO), and mitigate credit risk.
• Lead performance management of collection KPIs against Service Level Agreements (SLAs), identifying gaps and driving corrective actions.
• Perform advanced AR forecasting, trend analysis, and root cause analysis to anticipate risks and enable proactive portfolio management.
• Provide senior‑level oversight and decision making on Sales Order Releasing activities within defined authority limits, escalating risks as appropriate.
• Own end‑to‑end dispute lifecycle for a portfolio of strategically important, high‑risk, or high‑revenue customer accounts, from investigation through resolution and financial posting.
• Act as a Senior Subject Matter Expert (SME) for complex, non‑standard, or escalated disputes, leveraging deep functional and business knowledge.
• Manage and oversee non‑disputed credits, revenue adjustments, and reconciliation activities, ensuring accuracy, compliance, and timely resolution.
• Provide expert guidance, escalation leadership, and solutioning support to internal stakeholders to resolve complex customer and revenue issues.
• Participate in or lead customer‑facing negotiations to resolve disputes, protect revenue, and strengthen long‑term customer relationships.
• Proactively identify, prioritize, and execute process improvement opportunities, leverage available technology and tools, and ensure sustained audit readiness and controls compliance.
• Serve as a key strategic partner to Customer Service, Sales, Supply Chain, Deliver Revenue, and Finance teams to drive end‑to‑end I2C effectiveness.
• Act as a trusted advisor and escalation point for internal stakeholders on collections, disputes, revenue, and customer risk matters.
• Influence cross‑functional decision making by providing insights, recommendations, and risk assessments.
• Support leadership through advanced analysis, executive‑ready reporting, and high‑impact special projects as required.