AI Delivery Manager - Retail

• More than 7 years of experience in managing technology projects, programs, or services.

• Proven experience as a Delivery Manager, Service Delivery Manager, Program Manager, or similar.

• Experience working with large-scale enterprise clients.

• Experience in the Retail sector or companies with high operational and technological complexity.

• Experience managing multidisciplinary and distributed teams.

• Solid background in software development, architecture, or digital engineering.

• Knowledge of Agile methodologies and service management models.

• Experience working with delivery and quality metrics.

• Familiarity with cloud ecosystems, digital platforms, data, and integration.

• We are looking for a person who understands AI from an organizational transformation and delivery perspective, not necessarily from advanced programming.

• Remote work model 🏡

• Flexible hours ⏰: flexible schedule with entry at 8:30 AM and exit at 6:00 PM, with intensive working hours on Fridays from 8:00 AM to 3:00 PM, and intensive working hours in summer (July and August) from 8:00 AM to 3:00 PM.

• Vacation 🌴: 22 vacation days + 2 personal days, plus December 24 and 31 off.

• Permanent contract 📄: From day one, with the option of 12 or 14 payments.

• Flexible compensation 💳: Restaurant card, childcare voucher, health insurance, training, and other benefits with tax advantages.

• Benefits club 🎁: Discounts on technology, leisure, and training.

• Continuous training 📚: Access to Udemy Business, language courses, official certifications, and technical training.

• Career plan 🚀: Support to grow, specialize, or take on new challenges.

• Comprehensive well-being 💚: Nutrition, physical activity, and emotional balance programs.

• Social events 🎮: Activities to connect with the team.

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We are looking for an AI Senior Delivery Manager to lead strategic technology services in an enterprise environment within the retail sector.

The successful candidate will be responsible for the comprehensive governance of several multidisciplinary teams, ensuring the correct delivery of services, customer satisfaction, economic management of the portfolio, and the driving of transformation initiatives based on Artificial Intelligence.

This is a role with high client exposure, combining delivery capabilities, team leadership, financial management, and the adoption of AI-Native development models.

Delivery Management:

• Lead multidisciplinary development, architecture, data, and artificial intelligence teams.

• Ensure compliance with quality commitments, deadlines, and service costs.

• Supervise delivery, productivity, quality, and predictability KPIs.

• Manage risks, dependencies, and blockers with different areas and stakeholders.

• Coordinate releases, roadmaps, and planning alongside Product Owners, Tech Leads, and business teams.

Client Management:

• Act as the primary operational interlocutor with business and technology stakeholders.

• Manage expectations, priorities, and continuous improvement plans.

• Build relationships of trust within high-demand corporate environments.

• Participate in monitoring committees and executive reporting.

Economic Management:

• Monitor budgets, invoicing, production, and service profitability.

• Identify deviations and define corrective actions.

• Participate in service renewals, expansions, and economic proposals.

People Leadership:

• Manage team capacity and planning.

• Participate in talent selection and evaluation processes.

• Support Technical Leads and senior profiles.

• Drive professional development and the evolution of teams.

AI Transformation:

• Lead the adoption of AI-Native practices within the teams.

• Promote work models based on Generative AI, agents, copilots, and automation.

• Drive initiatives related to: Generative AI, LLMs, AI Agents, RAG, Prompt Engineering, MCP (Model Context Protocol), AI Governance, AI Quality & LLMOps.

• Measure the impact of AI on productivity, quality, and operational efficiency.