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Customer Service Representative – Portuguese Speaking

On-site in A Coruña·Full-time·Added yesterday (last checked 27 Oct)

Konecta

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Our summary

Salary: €1,428 a month
Hours: Split day (jornada partida) · Includes weekends
Work mode: On-site, A Coruña
Contract: Circunstancias De La ProduccióN contract, full-time hours
Languages: Portuguese
Education: No studies required

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No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Retail

This job advert was originally written in Spanish.

Requirements

What we're looking for

Minimum experience: not required
Minimum studies: not required
High level of Portuguese, both spoken and written.

Pay & benefits

What you'll get

Contract: Production circumstances
Salary: €1428 gross/month + language bonus
Contract due to production circumstances from November 19th (possibility of renewal).
Full-time schedule of 39 hours per week.
Schedule from Monday to Sunday, including weekends and holidays.
Split shift within the time slot of 9:00 to 18:30 h.
Maximum of two working weekends per month.
Online training from November 9th to 20th, from 9:00 to 17:00 h. Training is unpaid.
Location: Konecta headquarters in Bergondo (A Coruña).

If you like helping people, have a good level of Portuguese, and want to develop your professional experience in customer service within the retail sector, this opportunity could be for you!

We are a company committed to equal opportunities between women and men and we advocate for equality in all our positions.

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The role

JOIN OUR TEAM!

At Konecta, we are looking for Customer Service Teleoperators with Portuguese language skills to join a retail sector project, providing customer service for a renowned fashion brand.

How you'll work

Working day: 39h

What will your day-to-day look like?

Handle customer inquiries related to orders, products, shipments, returns, and incidents.
Offer clear information and resolve doubts effectively and professionally.
Manage customer requests and incidents, seeking the best solution in each case.
Correctly register the actions taken in the corresponding systems.
Guarantee a close, agile, and high-quality customer service experience.

What we need from you

Good communication skills and customer orientation.
Ability to resolve incidents and work in a team.
Basic computer skills.
Availability to complete online training and work the established schedules.

About Konecta

Konecta is a global service provider specializing in customer management, business process outsourcing, and digital outsourcing. With 120,000 employees operating in 30 languages across 26 countries on 4 continents, the company offers end-to-end solutions including customer acquisition, retention, customer service, technical support, and collections, tailored to various industries.

Konecta has a significant presence in Spain, with its headquarters in Madrid. The company's global scale and multilingual operations make it a relevant employer for international professionals seeking opportunities in customer management and business process outsourcing. Its work culture emphasizes a sustainable business model and a diverse, multilingual workforce.

Industry: Business Services
Employees: 100,000+
Headquarters: Madrid, Spain
In Spain: Madrid

Good to know if you are moving

Konecta operates in 26 countries across 4 continents, offering global mobility opportunities.
Employees work in 30 languages, making it a multilingual environment suitable for international professionals.
The company's global headquarters is in Madrid, Spain, providing a central European base.
Konecta focuses on customer management and business process outsourcing, with roles in customer service, technical support, and collections.

All open roles at Konecta