Empatif is a Spanish human resources and staffing firm that specializes in recruitment, temporary employment (ETT), and talent management services across various industrial and service sectors. The company operates as a strategic partner for businesses throughout Spain, providing workforce solutions ranging from logistics and manufacturing to hospitality and administrative support.

With a significant presence in Catalonia, Galicia, and Madrid, Empatif offers a wide array of entry-level and specialized roles suitable for international professionals already residing in Spain. While many of their operational roles require Spanish proficiency, they frequently manage positions for international clients and logistics hubs where multilingual skills or specific technical certifications are valued.

Empatif was established to provide flexible HR solutions in Spain, focusing on proximity and personalized service for both companies and candidates. It has grown into a multi-sector staffing agency with a strong footprint in Spain's major industrial and logistics hubs.

For international professionals

Focuses on temporary and permanent staffing across diverse sectors like logistics, food industry, and hospitality.
Strong regional presence in Catalonia (Granollers, Barcelona) and Galicia (A Coruña).
Offers roles that are often accessible to those with valid work permits looking for immediate placement in the Spanish labor market.
Regularly recruits for administrative and customer service roles requiring English (C1) or international client management experience.
Provides a gateway for technical professionals such as mechanics, electricians, and logistics coordinators.

Customer Service Agent

Empatif Staffing

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Micofer by Empatif is selecting Customer Service Agents (m/f) for the customer service department of an important company located in A Coruña city.

Functions:

- Handle customer calls and emails.

- Resolve customer doubts and problems effectively.

- Maintain a record of customer interactions.

- Provide and offer detailed information about products and promotional services.

- Customer loyalty and sales actions during telephone contact.

- Collaborate with other departments to improve the customer experience.

What is offered:

- Incorporation into the department after an initial UNPAID training period starting on 02/02/2026 from 9:00 AM to 3:00 PM.

- Possibility of continuity.

- Good working environment.

- Part-time contract for 30h/35h per week with the possibility of expanding to full-time.

View original advert (Spanish)

Desde Micofer by Empatif seleccionamos Teleoperadores/as (h/m) para el departamento de atención al cliente de importante empresa ubicada en A Coruña ciudad.

Funciones:

- Atender llamadas y correos electrónicos de clientes.

- Resolver dudas y problemas de los clientes de manera efectiva.

- Mantener un registro de las interacciones con los clientes.

- Proporcionar y ofrecer información detallada sobre productos y servicios promocionales.

- Fidelización de cliente y acción de venta dentro del contacto telefónico.

- Colaborar con otros departamentos para mejorar la experiencia del cliente.

Se ofrece:

- Incorporación al departamento tras una formación inicial NO remunerada que inicia el 02/02/2026 en horario de 9:00h a 15:00h.

- Posibilidad de continuidad.

- Buen ambiente laboral.

- Contratación parcial a 30h/35h semanales con posibilidad de ampliar a jornada completa.