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Customer Service Advisor (Afternoon Shift)

Remote, Madrid·Added 12 days ago

Legends Global

21 open roles

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Overview

Job details

Fully remote
Only from certain places, per the ad: “El candidato/ la candidata necesita tener residencia en un domicilio dentro de la comunidad de Madrid.”

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.

This job was automatically translated to English.

Requirements

What we're looking for

Excellent skills in Spanish and English.
Previous experience in customer service.
Great ability for omnichannel contact management and active listening.
Ability to use multiple systems and multitask in a fast-paced environment.
Customer orientation and ability to adapt to / respond to different types of users.
Excellent communication and problem-solving skills.
Fast learner and good time management. Self-motivated, with a strong sense of responsibility.

The role

What you'll do

The Customer Service Advisor will act as a point of contact, providing information about our products, answering user questions, and resolving any issues that may arise for any of our customers with accuracy and efficiency.

** This is a 100% remote position. The candidate must reside at a home within the Community of Madrid.
We are looking for an agent to temporarily cover a long-term medical leave.

The candidate will work on a rotating schedule from Monday to Sunday in the afternoon shift (from 16:00 to 00:00).

Manage large volumes of incoming contacts.
Identify and assess customer needs to achieve their satisfaction.
Handle customer complaints, offer appropriate solutions and alternatives within time limits; follow up to ensure problem resolution.
Follow communication procedures, guidelines, and policies.
Make an extra effort to build customer loyalty.
Management (user level) of our order management platform, order details, and their meaning.
Management (user level) of our payment platform, Shopify, as well as order and refund details.
Management (user level) of our logistics operator's platform, querying order departures and their status.
Management of CRM tools such as Freshdesk or Zendesk.

About Legends Global

Legends Global is a worldwide leader in hospitality, venue management, and live event services, operating at iconic stadiums and arenas across the globe. The company manages premium food, beverage, and retail operations for major sports and entertainment venues, including the Santiago Bernabéu Stadium in Madrid, where it runs the VIP areas and official Real Madrid stores.

In Spain, Legends Global has established a significant presence in Madrid, with a growing team of hospitality, retail, and event professionals. The company is actively hiring for a wide range of roles, from IT support and finance to culinary and VIP service positions, making it an attractive option for international professionals looking to join a dynamic, global hospitality leader in Spain.

Industry: Hospitality
Founded: 2008
Employees: 5,000–10,000
Headquarters: Los Angeles, USA
In Spain: Madrid
Website: legends.net

Good to know if you are moving

Legends Global operates the VIP hospitality areas and official Real Madrid stores at the Santiago Bernabéu Stadium in Madrid, offering a unique opportunity to work at one of the world's most iconic sports venues.
The company is actively hiring for a wide range of roles in Spain, including culinary, retail, IT, finance, and HR positions, making it accessible for various professional backgrounds.
As a global company with a strong presence in Spain, Legends offers international professionals the chance to work in a dynamic, multicultural environment.
The company provides opportunities for career growth within its global operations, with potential to move between venues and countries.
Legends Global values customer service and operational excellence, and offers training and development programs for its employees.

In their own words

About the company & team

Legends Global is the leading partner in organizing live events, managing venues, and the world's most prominent brands. Legends Global provides a fully integrated premium services solution that keeps our clients at the forefront through our "white label" approach.

Our network, comprising more than 400 venues worldwide, hosting 20,000 events and welcoming over 200 million visitors each year, continues to develop and grow thanks to the excellence of our operations in each of the areas we manage: feasibility studies and Consulting, Sales, Partnerships, Hospitality, product commercialization and venue management itself, including bookings.

Legends Global's organizational culture is based on respect, ambitious thinking, collaboration and dynamic decision-making. We are committed to creating an inclusive work environment where every person can be themselves, make an impact and develop their professional career.

At Legends Global, winning is part of our DNA. We have the best professionals, who fully understand that every achievement is obtained when we work together as one team.

Do you identify with our winning formula? Join us!

Additional information

At Legends Global, we are committed to leading the entertainment industry toward a greener, faster and more innovative digital future. This is the best time to join our team!

Our goal is to continue being that example of an inclusive organization admired by our colleagues, clients and suppliers.

Join us and have the chance to make your mark from day one.

We are committed to active inclusion, diversity and equal opportunities. This commitment begins with our recruitment and selection process.

If you need any accommodation in our selection process, please indicate it in your application. We are dedicated to providing a fair and transparent evaluation process, and we will do everything possible to meet your needs.

If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue reviewing applications on an ongoing basis.

All open roles at Legends Global