Stadium Retail Manager

The Stadium Retail Manager will be responsible for leading and managing multiple retail locations within the stadium, overseeing a team of Store Managers and retail employees to ensure the achievement of sales targets, exceptional customer service and operational excellence across all points of sale.

This role is responsible for driving commercial performance, ensuring consistent execution of brand and operational standards, developing high-performing teams, and delivering an outstanding fan and customer experience throughout the venue.

This position requires strong leadership, analytical thinking, excellent communication skills, and the ability to thrive in a fast-paced, event-driven retail environment.

At Legends Global Iberia, we excel at creating unforgettable experiences, and we want our People to enjoy the same level of care. That's why we reward your dedication with benefits that matter:

- 🧒❤️ Childcare vouchers to make family life a little easier

- 🧑 ⚕️ 👩 ⚕️ Access to a comprehensive health insurance plan with Aegon, available at a preferential employee rate to help keep you and your loved ones covered

-⚽ 🎾 Wellhub app access to get your game on with your favourite sporting activities and keeping you active.

- ☀️ The opportunity to enroll Generali's pension scheme after your first year with the company, supporting your long-term financial wellbeing and future planning.

- 🫶 a flexible hybrid work setting giving you up to 52 days a year to work from home!

- 🥗 💳 a Pluxee restaurant card to treat yourself to great meals.

• Lead, motivate, and develop a large team of Store Managers and retail employees to achieve sales targets and deliver exceptional customer service.

• Foster a high-performance culture through coaching, performance management, and employee development.

• Oversee the day-to-day operations of all retail locations, including inventory management, cost control, and compliance with company policies and procedures.

• Identify operational challenges and implement solutions to improve efficiency, productivity, and overall performance.

• Maintain a strong on-site presence during matches and events, ensuring all retail locations operate smoothly and deliver outstanding customer experience.

• Coordinate retail operations before, during, and after events, ensuring compliance with quality, safety, and service standards.

• Manage relationships with suppliers and external partners, ensuring the timely delivery of products and services while maintaining quality and cost standards, and identifying opportunities to enhance operational performance.

• Define, implement, and monitor sales targets and key performance indicators (KPIs) for each retail location.

• Analyse sales performance and operational KPIs to identify trends and implement strategies that drive revenue growth and enhance customer experience.

• Continuously evaluate sales data, operational metrics, and business processes to identify opportunities for improvement.

• Develop and execute strategic action plans to achieve commercial and operational objectives across all retail locations.

• Maintain clear and effective communication with team members, customers, and business partners.

• Collaborate closely with cross-functional teams, including Human Resources, Marketing, Visual Merchandising, and Operations, to support business objectives and ensure consistent execution across the retail estate.

To perform this role successfully, the candidate must be able to carry out each of the essential duties described above to a high standard.