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Contact Center Agent

On-site in Madrid·Full-time·Added 2 days ago (last checked 20 Oct)

Linde

13 open roles

Overview

Work mode
On-site, Madrid
Contract
Fixed-term contract, full-time hours
Hours
Monday to Friday
Languages
Catalan
Experience
2+ years
Education
Compulsory secondary education (ESO)

Visa options

  • The ad rules out sponsorship

    The advert says visa sponsorship isn’t available for this role.

Find jobs with visa support

Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • You have Compulsory Secondary Education (E.S.O.)
  • Your professional experience is a minimum of 2 years in Customer Telephone Support
  • You use Microsoft Office at a user level and manage channels such as (sms, live chat, whatsapp, teams...)
  • You are a person with the ability to adapt to new tools and technologies
  • You can collect, interpret, and use data effectively, driving digital transformation
  • You consider yourself a person with good communication skills

Nice to have

  • Fluent English and Catalan equivalent to a B2 level is valued

Pay & benefits

What you'll get

At Linde, the sky is not the limit. If you are looking to build a career where your work goes beyond your job description and improves the people you work with, the communities we serve, and the world we all live in, at Linde, your opportunities are unlimited. Be Linde. Be Limitless.

The job offered is full-time and a temporary contract. The working hours will be from 10:00 hrs to 18:00 hrs. The department may provide coverage during holiday periods, and the department hours are between 8:00 and 18:00, Monday to Friday. /b>

We offer you the chance to work in a multicultural and dynamic environment, where integrity and ethics are our pillars. Our company offers quality in human management.

The role

Linde Medica

San Sebastian de los Reyes, Madrid, Espana | req33767

What you'll do

  • You will provide correct attention to patients and customers, maintaining the service and quality levels defined by the company
  • You will correctly register all orders, claims, or any inquiries made by the patient/customer in the computer system, directing the request to the corresponding area if necessary
  • You will make the outbound calls defined by the company as well as other alternative contacts (sms, email, app, etc)
  • You will provide support to both internal and external customers
  • You will ensure the correct application of data quality rules in processes, as well as in the LOPD (Data Protection Law)
  • You will perform complementary administrative tasks
  • You will manage patient appointments and schedules
  • You will ensure compliance with Quality, Safety, and Environment objectives within your area of influence
  • You will participate actively in the processes of digitalization and task automation, contributing to the company's evolution towards digital transformation

Hiring process

We look forward to receiving your complete application (cover letter and CV) through the online employment platform.

About Linde

Linde is a leading global industrial gases and engineering company, operating in more than 80 countries. It provides atmospheric and process gases, plant engineering, and advanced material technologies, serving a wide range of industries including healthcare, food, and manufacturing. The company is committed to sustainability, with a focus on clean energy solutions such as hydrogen and carbon capture.

Industry
Industrial Gases
Founded
2018
Employees
65,000
Headquarters
Guildford, United Kingdom
Website
linde.com

Good to know if you are moving

  • Linde operates in more than 80 countries, offering global career opportunities.
  • The company is listed on the Nasdaq, providing financial stability and transparency.
  • Linde emphasizes safety and sustainability, with a strong commitment to clean energy.
  • The company has a diverse workforce and promotes an inclusive culture.

In their own words

About the company & team

At Linde, we identify with our products, whether working for the technical or medical gases business. Being a company with a long tradition in the gas business, we care not only about our customers and high-quality products, but above all about our staff. When you work with us, expect a safe workplace, high safety standards, and a true commitment to safety from our management staff.

Additional information

The abbreviations used apply to people of all genders. Their use is solely for simplification.

Linde acts responsibly towards its shareholders, business partners, employees, society, and the environment in each of its business areas, regions, and locations worldwide. The company is committed to technologies and products that unite objectives with value for the customer and sustainable development.

All open roles at Linde
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See all 13 jobs