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Contact Center Trainer

On-site in Madrid·Full-time·Added over a year ago (last checked 8 Oct)

Verisure

162 open roles

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Overview

Work mode: On-site, Madrid
Contract: Internship contract, full-time hours
Hours: Monday to Friday

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Sales

This job advert was originally written in Spanish.

Requirements

What we're looking for

- Previous experience managing sales visits or training in sales environments.

- Excellent communication skills, active listening, and the ability to motivate.

- Proficiency in tools such as Excel and PowerPoint (intermediate level).

- A teaching approach, a positive attitude, and a results-oriented mindset.

- A collaborative spirit and the ability to work as part of a team.

Pay & benefits

What you'll get

- Full-time contract (40 hours/week), Monday to Friday.

- Fixed salary + variable based on the achievement of objectives.

- Free on-site dining service.

- Attractive social benefits.

- A dynamic environment, with real opportunities for professional growth and development.

If you are looking for a new professional challenge, job stability, and the chance to be part of a leading company in its sector...

We want to meet you!

The role

Do you have experience in sales and are you passionate about teaching and motivating others? Are you looking for a stable environment where you can grow professionally? This is the place for you!

At Securitas Direct, we are committed to the professional development of our team. We are looking to hire a Trainer to lead the training of the MKT Contact Center area teams, specializing in new customer acquisition.

What you'll do

- Support and motivate sales teams to reach their full potential.

- Identify areas for improvement and propose innovative actions to optimize performance.

- Collaborate closely with campaign managers to align objectives and strategies.

- Evaluate the impact of training and propose continuous improvements.

Hiring process

3 steps2 interviews

Application
Pre-selection
Verisure contacts you to check your fit with the role.
We want to meet you
Interviews where the project, its challenges and the workplace are presented and you are assessed technically and personally; in person or online.
Offer
Onboarding
Welcome programme with information and training on the company, teams and objectives.

Verisure looks for potential and fit with the company's values as much as technical skills.
Interviews can be in person or online.

About Verisure

Verisure is a leading European provider of professionally monitored security systems for homes and small businesses. Operating across more than 17 countries, the company designs, installs, and monitors alarm systems, offering 24/7 response services. With a strong focus on innovation, Verisure integrates smart home technology and AI-driven analytics into its security solutions, serving millions of customers worldwide.

In Spain, Verisure has a significant presence with offices and operations across numerous cities, including Madrid, Barcelona, Valencia, and Seville. The company is known for its dynamic sales culture and offers a wide range of roles, from commercial agents to technical and analytical positions. For international professionals, Verisure provides opportunities in a fast-paced environment with clear career progression, though most roles require Spanish language proficiency.

Industry: Home Security
Founded: 1988
Employees: 10,000–15,000
Headquarters: Luxembourg City, Luxembourg
In Spain: Madrid, Barcelona, Valencia and 48 more
Website: verisure.es

Good to know if you are moving

Verisure has a strong presence in Spain with offices in multiple cities, including Madrid, Barcelona, and Valencia.
The company offers a wide range of roles, from commercial and technical positions to data analytics and software development.
Most customer-facing roles require Spanish language proficiency, but technical and analytical roles may be more accessible for international candidates.
Verisure provides clear career progression plans, especially for commercial roles, with opportunities for advancement.
The company is part of a large international group, offering potential for cross-border mobility within Europe.

All open roles at Verisure