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Bilingual Customer Service Representative - Polish

Remote, Madrid·Added 25 days ago (last checked 8 Oct)

Agency
Manpower España

729 open roles

Overview

Work mode
Remote (Madrid)
Spanish
Fluent
Other languages
Polish

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • High level of Polish and Spanish (bilingual or equivalent), with the ability to write and communicate naturally.
  • Previous experience in customer service, support, or incident management (preferred, but not exclusive if you provide relevant experience).
  • Customer orientation and communication skills: active listening, clarity, and the ability to explain solutions.
  • Organization and attention to detail to manage multiple cases and meet quality and timing objectives.
  • Ability to work with procedures and standards, maintaining consistency in the recorded information.
  • Knowledge of digital support tools (for example, CRM or ticketing systems) and fluent handling of email and chat.
  • Availability to work in a flexible schedule scheme within the service operations.
  • Proactive attitude, responsibility, and teamwork in a multicultural environment.

Pay & benefits

What you'll get

In this position, you will have access to internal training, the possibility of 100% remote work, and a flexible schedule model that allows you to balance your personal and professional life.

The role

What you'll do

  • Handle customer inquiries in Polish and Spanish through service channels (mainly email and/or chat, depending on service needs).
  • Manage requests, incidents, and case follow-ups, ensuring a clear, precise, and resolution-oriented response.
  • Record and update information in the incident management system, maintaining the traceability of each case.
  • Coordinate with internal teams when necessary to escalate problems and guarantee adequate response times.
  • Verify customer data and conditions with rigor, following quality procedures and policies.
  • Contribute to the continuous improvement of the service by proposing adjustments in processes and communications based on detected patterns.
  • Maintain professional and empathetic treatment, reinforcing the customer experience in every interaction.

description

Bilingual Polish Customer Service (M/F/X) | 100% Remote.

Skills and qualifications

If you are motivated by customer interaction, enjoy resolving incidents, and want to grow in an international environment with remote work, internal training, and flexible schedules, we want to meet you. Send your application and tell us about your experience in customer service and your level of Polish and Spanish.

About Manpower España

Manpower is a global workforce solutions company and a pioneer in the staffing industry, operating in over 70 countries and connecting millions of people with meaningful work each year. The company provides a wide range of services including recruitment, workforce management, and career development, serving clients across various sectors from industrial to administrative.

In Spain, Manpower has a strong presence with offices in major cities, offering local and international professionals access to a broad network of employers. The company is known for its inclusive hiring practices and support for international candidates, making it a relevant option for professionals relocating to Spain.

Industry
Staffing

In their own words

About the company & team

We are a dynamic and growing multinational company with a solid track record in the market. We are characterized by a positive and collaborative work environment, where continuous learning, innovation, and diversity are encouraged. We value responsibility and commitment, and we offer real opportunities for professional development.

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