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Teleoperator

València, Spain·Full-time·Added 4 days ago

Manpower España

336 open roles

What they offer

  • €17,094 a year

    Gross, as stated in the ad.

    About €1,310 a month after tax.

  • Fixed-term contract

    Full-time hours.

What they ask for

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work on-site in València

    No relocation package mentioned.

About the job

You'll most likely need Spanish to apply.This job was automatically translated to English, .

Teleoperator (m/f/x)

Are you passionate about customer service and do you have commercial skills? We are looking for Teleoperators (M/F/X) for Funeral Policy Retention to join an important customer service department located in Sant Cugat del Vallès (Barcelona).
We are looking for people with a customer orientation, negotiation skills, and experience in telephone customer service environments to join a team specialized in the loyalty and retention of policyholders.
Functions

What are we looking for?
People with a vocation for service, communication skills, and a commercial orientation who want to develop their experience in a professional environment focused on customer loyalty.
If you identify with this profile, we want to meet you! Apply and take the next step in your professional career.

What you'll do

  • Reception and management of calls related to the retention of funeral policies.
  • Identification of needs and application of customer loyalty techniques.
  • Management of renewals, cancellations, and policy modifications.
  • Personalized advice and proposal of solutions adapted to each client.
  • Registration and updating of information in the management tools.
  • Compliance with the quality standards and objectives established by the service.

What we're looking for

  • Previous experience in a call center or telephone customer service.
  • Commercial profile with experience in retention, loyalty, or sales.
  • Catalan is essential, with the ability to maintain professional conversations.
  • Handling of computer tools and management applications.
  • Customer orientation, initiative, proactivity, and capacity to learn.
  • For one of the positions, an accreditable level of English is also required.

Education & certifications

  • Paid initial training included within the contract.
  • Expected start of training: 21/09/2026.
  • Approximate duration: 10 working days.
  • Training schedule:
    • Monday to Friday from 09:00 to 15:00.
  • During the first days of activity, the training schedule will be maintained before joining the assigned definitive schedule.

What you'll get

Reference salary for full-time employment:

17,094 € gross per year (40 hours per week).

Proportional salary according to working day:

  • 39 hours per week: 17,094 € gross/year → 1,424.50 € gross/month
  • 35 hours per week: 14,957.25 € gross/year → 1,246.44 € gross/month
  • 30 hours per week: 12,820.50 € gross/year → 1,068.38 € gross/month

How you'll work

  • Monday to Wednesday: from 09:00 to 14:00 and from 16:00 to 19:00.
  • Thursday and Friday: from 10:00 to 14:00 and from 16:00 to 19:00.
  • Monday to Wednesday: from 09:00 to 15:00 and from 17:00 to 19:00.
  • Thursday and Friday: from 10:00 to 15:00 and from 17:00 to 19:00.
  • Monday to Friday from 09:00 to 15:00.
  • Monday to Friday from 15:00 to 21:00.

All schedules include coverage of local and regional holidays where applicable.

  • Work center: Sant Cugat del Vallès (Barcelona).
  • Temporary contract of approximately 4 months.
  • Expected start date: 21/09/2026.
  • Expected end date: 29/01/2027.
  • At the end of the project, professionals may opt for future opportunities within the company.

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