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Grupo Planeta
Grupo Planeta

Student Service Agent - 25 Hours Per Week

València, Spain·Competitive·On-site·Entry · 0+ years·Permanent·Spanish: Fluent

Added 2 days ago

Need a visa?The advert says visa sponsorship isn't available for this role.

About the role

Grupo Planeta - ACTIVA

Activa | We are the corporate services provider for Grupo Planeta. For over 40 years, we have supported different business areas in their launch and growth, designing multiple processes with the help of the best technological solutions.

Job description

At Grupo Planeta, we are looking for a student service agent to provide services to the educational institutions of Planeta Formación and Universidades.

You will be part of ACTIVA, the service unit of Grupo Planeta, specializing in business process outsourcing with a specific focus on customer relations.

What you'll do

What will your day-to-day look like?

Attend to students at the institutions of Planeta Formación and Universidades.

Respond to calls from students, teachers, and the general public interested in the institution's programs.

Solve doubts by phone and email.

Make calls to provide information to students and teachers, assist in special cases, confirm attendance at academic events, etc.

Manage documentation, register it in the systems designated for this purpose, issue academic certificates.

Record accurate data in customer relationship management (CRM) systems.

Perform administrative tasks related to student and teacher management.

Operate the ticketing system.

Manage files with data from teachers and students.

Enter data into reports.

What you'll get

What do we offer you?

Permanent contract.

25-hour workweek from 09:00 to 14:00.

You will be part of the Customer Management area of Grupo Planeta, a team passionate about training and very dynamic where you can develop professionally.

Discounts and exclusive promotions for our employees (masters and postgraduates, publishing imprints, collectibles, Casa del Libro...).

An attractive package of social benefits through the flexible compensation plan that includes: transportation card, restaurant card, daycare check, health insurance, etc.

Access to the Club Benefits where you can save on your purchases and take advantage of more than 450 offers and discounts on different products and services in food, leisure, sports, health, travel, technology and many more categories.

Requirements

What do we look for in you?

Compulsory Secondary Education.

Experience in document and data management.

Be a proactive person and enjoy teamwork.

A service-oriented mindset.

Ability to work across different communication channels, including chat, phone, and ticketing systems.

Have knowledge in the use of Excel and billing systems.

You'll most likely need Spanish to apply.This job was automatically translated to English, .

About the company

Grupo Planeta

Grupo Planeta

Media & Publishing

View company profile
Spanish company
10000+ employees

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