The English-language job board for Spain

Student Service Agent - 25 Hours Per Week

On-site in València·Part-time·Added yesterday (last checked 12 Oct)

Grupo Planeta

201 open roles

Apply

Overview

Work mode: On-site, València
Contract: Permanent contract, part-time hours
Hours: 25 hours a week
Spanish: Fluent
Education: Compulsory secondary education (ESO)
Benefits: Private health insurance, flexible pay plan, meal vouchers

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

Find jobs with visa support

Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

Permanent contract.
Working hours of 25 hours per week, on a schedule from 9:00 a.m. to 2:00 p.m.
You will be part of the Customer Management area of Grupo Planeta, a team passionate about training and very dynamic where you can develop professionally.
Discounts and exclusive promotions for our employees (masters and postgraduates, publishing imprints, collectibles, Casa del Libro...).
An attractive package of social benefits through the flexible compensation plan that includes: transportation card, restaurant card, daycare check, health insurance, etc.
Access to the Club Benefits where you can save on your purchases and take advantage of more than 450 offers and discounts on different products and services in food, leisure, sports, health, travel, technology and many more categories.

The role

At Grupo Planeta, we are looking for a student service agent to provide services to the educational institutions of Planeta Formación y Universidades.

You will be part of ACTIVA, the service unit of Grupo Planeta, specializing in business process outsourcing with a specific focus on client relations.

What you'll do

Attend to students at the institutions of Planeta Formación and Universidades.
Respond to calls from students, teachers, and the general public interested in the institution's programs.
Solve doubts by phone and email.
Make calls to provide information to students and teachers, assist in special cases, confirm attendance at academic events, etc.
Manage documentation, register it in the systems designated for this purpose, issue academic certificates.
Record accurate data in customer relationship management (CRM) systems.
Perform administrative tasks related to student and teacher management.
Operate the ticketing system.
Manage files with data from teachers and students.
Enter data into reports.

Grupo Planeta - ACTIVA

Activa | We are the corporate services provider for Grupo Planeta. For over 40 years, we have supported different business areas in their launch and growth, designing multiple processes with the help of the best technological solutions.

What do we look for in you?

Compulsory Secondary Education.
Experience in document and data management.
Be a proactive person and enjoy teamwork.
A service-oriented mindset.
Ability to work across different communication channels, including chat, phone, and ticketing systems.
Have knowledge in the use of Excel and billing systems.

About Grupo Planeta

Grupo Planeta is a major Spanish media and publishing conglomerate headquartered in Barcelona. It operates across publishing, education, audiovisual production, and communication, and is one of the largest Spanish-language publishing groups in the world. The group includes well-known imprints such as Editorial Planeta, Espasa, and Ariel, and also owns a network of higher education institutions, including UNIE Universidad, EAE Business School, and the International University of Valencia (VIU). With a workforce of several thousand employees, Grupo Planeta is a significant player in the Spanish-speaking media and education landscape.

In Spain, Grupo Planeta has a strong presence in Barcelona and Madrid, with additional operations in Valencia and other cities. Its education division is a major employer of academic staff, offering roles for university lecturers, program directors, and administrative and commercial positions across its various schools and universities. For international professionals, the group offers opportunities in teaching, academic management, and corporate functions, with some roles requiring multilingual skills, particularly in French and English. The company's culture is rooted in Spanish business traditions, and it provides a stable, established work environment within the media and education sectors.

Industry: Media & Publishing
Founded: 1949
Employees: 5,000–10,000
Headquarters: Barcelona, Spain
In Spain: Barcelona, Madrid, Valencia
Website: planeta.es

Good to know if you are moving

Grupo Planeta is headquartered in Barcelona, a major European hub with a large international community and excellent connectivity.
The group's education division hires university lecturers and academic staff, often requiring a PhD or equivalent, and offers opportunities for international academics to teach in Spanish or English.
Some commercial and administrative roles require multilingual skills, particularly French and English, which can be an advantage for international candidates.
The company operates several universities and business schools, including EAE Business School and UNIE, which have a diverse student body and international programs.
Spain's job market for academic roles often values Spanish language proficiency, but some positions, especially in business schools, may be open to English-speaking professionals.

All open roles at Grupo Planeta