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IT Infrastructure Technician (Temporary) - Business IT Support Coordinator

On-site in Majadahonda·Added 14 days ago (last checked 8 Oct)

Mapfre

84 open roles

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Overview

Work mode: On-site, Majadahonda
Experience: 2+ years

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

• User-level technological knowledge.

• Knowledge of the SAU incident and request tool (HPSM)

• Knowledge and experience with business-specific tools in Spain.

• Knowledge of collaboration tools (Teams, SharePoint, etc.)

• Knowledge of process management, ITIL, agile methodologies and continuous integration tools.

• More than 2 years of experience in technological environments.

• Experience in user and/or customer management.

• Experience in digital transformation projects.

• Knowledge of insurance business processes in Spain.

Nice to have

• Experience in supporting CORE solutions in the insurance sector will be valued.

The role

To cover a temporary replacement, we are looking for a person to coordinate IT support for the Business and service management, reporting to the IT INFRASTRUCTURE MANAGER SAU

What you'll do

Its main mission will be to serve business users of the insurance unit in SPAIN, affiliated companies (SANTANDER-Mapfre and others), banking agreements, alliances, subsidiaries, Intermediaries, professional collaborators and all groups that use any of the applications that MAPFRE ESPAÑA makes available to them. Collaboration with IT technical teams to resolve incidents.

User support service. Serving business users of the insurance unit in SPAIN, affiliated companies (SANTANDER-Mapfre and others), banking agreements, alliances, subsidiaries, Intermediaries, professional collaborators and all groups that use any of the applications that MAPFRE ESPAÑA makes available to them.

Manages incidents and requests from local users. Responsible for their management from origin and registration through to resolution and closure. Registers, categorizes, resolves and, if not possible, escalates to the areas involved in resolving incidents and requests.

Technical support for Entity Management (Directors and Deputy Directors)

Support for the entity's Workstation area.

Monitoring of incident and request management for the territory.

Coordination and Level 1.5 incident management.

Identification, improvement and ongoing support of internal processes through new technological tools and automations (RPAs, AI, etc.)

KEY SKILLS

Strategic leadership and cross-functional influencing skills.

Technological vision and results orientation.

Excellent communication and collaboration skills.

Analytical capacity and decision-making in complex environments

SUCCESS INDICATORS

Improvement in operational efficiency and technical quality of deployed solutions.

Hiring process

3 steps4 interviews

First point of contact
With recruitment team
Starts from your application, LinkedIn, or a call from the recruitment team or a partner agency; a first conversation about you and the open opportunities.
Interview with Human Resources
With HR team
Conversation about your interests, experience, skills and how you approach challenges, plus your questions about Mapfre.
Technical interview
With the team · 1–2 sessions
One or two interviews with the team to assess technical skills and explain the day-to-day of the role.

About Mapfre

Mapfre is a global insurance company headquartered in Madrid, Spain, with a strong presence in the insurance and reinsurance markets across Europe, the Americas, and Asia. It offers a wide range of products including life, health, auto, and home insurance, and operates through multiple brands such as Verti. With over 30,000 employees worldwide, Mapfre is one of the largest Spanish multinationals in the insurance sector.

In Spain, Mapfre has its main offices in Madrid and Barcelona, with a significant network of commercial offices across the country. The company is known for its strong corporate culture, focus on digital transformation, and investment in technology and data analytics. For international professionals, Mapfre offers opportunities in areas like data science, cybersecurity, cloud architecture, and finance, with a work environment that values innovation and professional development.

Industry: Insurance
Founded: 1933
Employees: 10,000–50,000
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona
Website: mapfre.com

Good to know if you are moving

Mapfre is headquartered in Madrid, Spain, and has a large presence in Barcelona and other Spanish cities.
The company offers roles in English and Spanish, with many technical positions in data, cloud, and cybersecurity.
Mapfre has a strong commitment to digital transformation, investing in AI, data analytics, and cloud infrastructure.
International hires may find opportunities in the company's global operations, especially in Latin America and Europe.
The company provides a stable work environment with a focus on long-term career development.

All open roles at Mapfre