Senior Workplace Engineer (Cloud & Endpoints)

Technical Engineering/Superior in Computer Science, Systems, or Telecommunications.

Advanced experience in the Microsoft Azure ecosystem, including collaboration, automation, and management systems. (Azure DevOps, Log Analytics, Netapp)

High Knowledge of Virtual Desktop infrastructures: Azure Virtual Desktop and Windows 365

Advanced Knowledge of INTUNE (Configuration, compliance, security, applications) and Autopilot

Advanced Knowledge of System Configuration Manager, evolving towards CoManagement.

Advanced Knowledge of Operating Systems (Windows, MacOS, Android, iOS)

Advanced Knowledge of software and Web applications in modern and legacy architectures.

Advanced Knowledge of cloud architectures (Azure and AWS) with a focus on services that support the workplace.

Advanced Knowledge of systems (Servers, connectivity)

Advanced Knowledge of management tools related to workstations: Active Directory, Entra ID

Intermediate Knowledge of Networking

Advanced Knowledge of DevOps, Graph, Powershell, Terraform. Basic knowledge of scripting.

Intermediate Knowledge of system security

Advanced Knowledge of observability (Azure Monitor, Grafana, Elastic, Nexthink, Systrack, etc.)

Experience in leading and managing technical projects

Focus on workplace strategy, architecture, and engineering

We are looking for a senior Infrastructure and Operations technician specialized in Workplace Engineering to join our team, responsible for leading the evolution and innovation of the Mapfre Iberia Workplace.

You will join a dynamic and technical team, with a constant learning capacity, focused on innovation and highly goal- and results-oriented, which must guarantee the availability, observability, evolution, performance, service levels, and compliance of the Mapfre Iberia Workplace Platform.

This team is closely connected to all business and technical areas to understand the needs of Mapfre Iberia, with timelines set by the evolution of technology in the market and with the responsibility of implementing these improvements and changes transparently for users.

Value for Mapfre:

Operational Continuity: Ensure the availability of the Mapfre Iberia Workplace Platform. (Infrastructure and tools)

Security and Compliance: Keep the Mapfre Iberia Workplace platform aligned with security and compliance requirements

Observability: Responsible for implementing and managing monitoring and observability tools to detect patterns, bottlenecks, and performance gaps before they impact the end user.

Continuous Improvement: Propose and execute optimizations and automations of the platform (configuration adjustments, code tuning, automation) focused on improving user service and reducing the recurrence of failures and costs.

Reporting to the Iberia Infrastructure and Operations Management - Workplace Engineering Department

Workplace Platform Management and Evolution: Administration, maintenance, and evolution of devices and management tools. Ensure the availability, security, and efficiency of the workplace ecosystem.

Specialized Technical Support (Engineering Level): Act as the advanced escalation point for recurring incidents and problems that cannot be resolved by lower-level support tiers 1, 2, and 3, ensuring a rapid resolution and minimizing the impact on user productivity.

Evolutionary and Corrective Maintenance: Implementing and managing updates, security patches, and service packs for Workplace tools to ensure their stability, performance, and compliance.

Capacity and Performance Management: Actively monitoring platform resource consumption (storage, licenses, compute capacity) to anticipate bottlenecks and propose scalability measures.

Service Inventory Management: Maintain a comprehensive record and documentation of all services, components, and configurations of the Workplace environment

Observability: Responsible for the implementation, configuration, and maintenance of observability tools to have a 360º view of the health of the Workplace ecosystem.

Proactive Data Analysis: Analyze performance data, error logs, and incidents to propose improvements and self-remediations.

Optimization and Automation: Proposing and implementing automation solutions (via scripts, Azure DevOps, or Power Platform) for repetitive operational tasks, improving team efficiency and response speed to issues.

Architecture Assurance: Responsible for compliance with defined architecture and development standards, ensuring that new implementations are robust, secure, and scalable.

Technical Communication: Prepare follow-up reports on the health of the platform (Availability, performance, HA, DR, and Compliance). Participation in technical committees and executive presentations.

Team Coordination: Serve as the technical liaison between Operations, Solutions, and Security teams, facilitating the integration of platform components. Supervise and lead external technical teams

Adoption and Onboarding: Technically lead initiatives for the adoption of new Workplace tools, ensuring that the underlying infrastructure can support the load of new users and functionalities.

Research, Innovation, and Optimization: Evaluate new technologies and market trends. Proactivity in seeking technical improvements for the Workplace. Responsible budget management and cost optimization.

LOCATION.- MAJADAHONDA - Ctra. POZUELO DE ALARCON, 50-1

Minimum of 5 years of experience leading complex technical solutions or initiatives related to workplace engineering/architecture

Minimum of 5 years of experience in operations management and maintenance of Workplace platforms, including direct interaction with the end user through the support chain

Minimum of 5 years of proven experience in coordinating technical teams and service providers