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Returns Manager

On-site in Girona·Added 6 days ago (last checked 5 Nov)

Agency

Marlex Staffing

1002 open roles

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Our summary

Work mode: On-site, Girona
Languages: French
Education: Higher vocational training (FP Grado Superior)

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Skills

This job advert was originally written in Catalan.

Requirements

What we're looking for

Higher Vocational Training (CFGS) in Transport and Logistics, Administrative Management, or similar.
Minimum experience of 1 to 2 years in administrative, logistics, or customer service positions.
Experience managing incidents, claims, or administrative processes related to clients.
Knowledge of management tools, ERP, and Excel.
Organized, empathetic person oriented towards problem-solving.

Nice to have

Intermediate level of English and valuable knowledge of French.
Valuable university degree in Business Administration (ADE), Logistics, or Commerce.

Pay & benefits

What you'll get

Permanent contract with a probationary period.
Schedule with coverage until 6:00 PM.
Joining an established and growing company.
Stable project with opportunities for professional development.
Good working environment and participation in continuous improvement projects.
Salary according to experience and value added.

The role

At Marlex Professionals, we collaborate with a company in the food sector located in Girona that needs to hire a Returns Manager to reinforce the logistics and customer service department.

What you'll do

Comprehensively manage product returns, ensuring the correct follow-up of each case from its reception until its closure.
Attend to and maintain constant communication with clients to understand the origin of incidents and inform them about the status of their returns.
Coordinate with the production, quality, logistics, and commercial departments to investigate the causes of incidents and find the best solution.
Collect, analyze, and manage the necessary information to identify the origin of returns and establish corrective actions.
Perform the administrative follow-up of each file, managing associated documentation such as delivery notes, credit notes, internal records, and management tools.
Participate in the continuous improvement of processes to reduce recurring incidents and increase service quality.

About Marlex Staffing

Marlex Staffing is a staffing and recruitment agency operating in Spain, specializing in connecting industrial and agricultural professionals with employers across the country. The company focuses on placing workers in roles such as logistics, manufacturing, agricultural transport, and technical maintenance, serving as a bridge between job seekers and companies in sectors like food production, industrial manufacturing, and agricultural services.

With its headquarters in Vic, Catalonia, Marlex Staffing has a strong presence across Spain, particularly in industrial and agricultural hubs. For international professionals, the agency offers an entry point into the Spanish labor market, with roles that often require Spanish language skills and a willingness to work in hands-on, operational environments. The company's work culture is practical and field-oriented, reflecting the blue-collar nature of the positions it fills, and it is a relevant option for those seeking immediate employment in Spain's industrial and agricultural sectors.