Customer Service, Traffic and Maritime Documentation Technician

At Marlex, we are looking for you!

Do you have experience in the freight forwarding sector, maritime logistics, or the management of import and export operations and are you looking for a new professional opportunity within the shipping sector?

We are looking for a Customer Service, Traffic and Maritime Documentation Technician.

• Manage import and export operations, tracking files from the receipt of instructions until their closure.
• Attend to inquiries from customers and international agents, providing updated information on the status of shipments and resolving any incidents that may arise.
• Coordinate shipment bookings, pickups, deliveries, and complementary services with shipping lines, carriers, terminals, agents, and other logistics providers.
• Prepare, review, and manage documentation associated with maritime transport, including shipping instructions, Bills of Lading, certificates, and other related documentation.
• Manage and update maritime traffic files, tracking port calls, voyage openings, and cargo movements.
• Prepare and control cargo manifests and other operational import and export documentation, according to established procedures.
• Collect and verify the documentation necessary for customs procedures, coordinating with specialized agents and providers.
• Detect and resolve operational, documentary, and customs incidents, ensuring compliance with applicable deadlines and procedures.
• Review costs, provisions, and supplier invoices, and collaborate in the customer billing processes.
• Maintain fluid communication with internal departments and external collaborators to guarantee the correct execution of operations and service quality.