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Customer Service Manager

On-site in Sant Pere de Riudebitlles·Added 2 months ago (last checked 23 Oct)

Agency

Marlex Recruiting

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Our summary

Work mode: On-site, Sant Pere de Riudebitlles
English: Required
Experience: 8+ years
Education: University degree

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Skills

Nice to have

Inventory

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

Direct hiring by the company.
Stable professional project within a consolidated multinational company that is a leader in its sector.
Strategic position with direct impact on the organization and the ability to lead improvement projects.
Team leadership and active participation in the transformation of the Customer Service area.
Fixed salary plus variable compensation.

The role

Are you passionate about leading teams and delivering excellent customer service? Do you enjoy coordinating people, optimizing processes, and working cross-functionally with different departments to ensure the best customer experience? If you are looking for a stable project within a multinational company, where you can contribute strategic vision and lead continuous improvement in the Customer Service area...

This is your opportunity!

On behalf of Paul Marlex, we are collaborating with a major multinational company in the industrial sector that needs to hire a Customer Service Manager to lead the Customer Service area of its cluster, composed of the plants in Catalonia and Aragon

What you'll do

Reporting directly to the Commercial Management, your main objective will be to lead the Customer Service department, ensuring excellent customer service, optimizing processes in the area, and coordinating work with the different company departments to ensure business objectives are met.

You will manage the Customer Service team, promoting their development, continuous improvement, and a culture focused on service excellence.

Lead, coordinate, and develop the Customer Service team, fostering a collaborative work environment focused on results.
Ensure the proper functioning of the department, guaranteeing compliance with established service levels.
Coordinate Customer Service activity across the different plants in the cluster, driving standardization and process improvement.
Supervise the management of orders, incidents, claims, inventory, and commercial documentation.
Analyze and monitor key service indicators, proposing improvement actions to increase efficiency and customer satisfaction.
Act as a liaison between the commercial area and the rest of the departments (Production, Supply Chain, Logistics, Quality, and Finance), ensuring smooth communication and a swift response to customer needs.
Lead continuous improvement projects aimed at optimizing processes and enhancing service quality.
Ensure the proper management and updating of commercial information in the company's systems.

What do we need from you?

Education: University degree in Business Administration and Management (ADE), Economics, Business Studies, or a related field. Additional training in Logistics, Supply Chain Management, Marketing, or Commercial Management will be valued.
Experience: Minimum of 8 years in management positions within the Customer Service area, leading teams in industrial or manufacturing environments. Experience in companies with multiple production sites and in optimizing customer service processes will be especially valued.
Languages: English level B2/C1.
Technical skills: Advanced proficiency in Microsoft Office and experience working with ERP and CRM systems (SAP).
Skills: Profile with leadership ability, customer orientation, strategic vision, and experience working cross-functionally with different departments to ensure service excellence.
Other: Availability to travel between the cluster's plants.

About Marlex Recruiting

Marlex Recruiting is a Spanish recruitment and staffing agency based in Girona, specializing in connecting companies with qualified professionals across various sectors, including industrial, engineering, IT, and commercial roles. With a strong presence in the Catalan region, Marlex provides both permanent and temporary staffing solutions, leveraging a deep understanding of the local job market to serve both clients and candidates effectively.

For international professionals, Marlex offers a gateway to opportunities in Spain, particularly in the dynamic industrial and tech hubs of Catalonia. The company's work culture is client-focused and results-driven, with a team of recruiters who are experienced in navigating the Spanish labor market. While Marlex primarily serves the local market, its services can be valuable for international candidates seeking employment in Spain, especially in the Girona and Barcelona areas.