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Guest Experience Concierge

On-site in Fuerteventura·Added 15 days ago

Meliá Hotels

281 open roles

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Overview

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Work on-site in Fuerteventura
No relocation package mentioned.
University degree
“Estudios en Turismo, Relaciones Públicas o áreas afines.” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Requirements

What we're looking for

Studies in Tourism, Public Relations, or related fields.
1-2 years of experience in similar positions.
Advanced English; a second language will be valued.
Knowledge of hotel operations and management tools.
Proficiency in the Microsoft Office suite.
High vocation for service and orientation toward the luxury segment.
Good communication, organization, and resolution skills.

The role

The Guest Experience Concierge is responsible for managing the entire experience of VIP guests and guests staying in superior attribute rooms at the hotel, always offering them unique and personalized experiences and committing to achieving excellence in the satisfaction of these guests.

What you'll do

Manage the experience of VIP guests and guests staying in superior category rooms, guaranteeing excellent, personalized service oriented toward exceeding their expectations.
Coordinate the arrival and welcome of VIP guests and guests in superior attribute rooms, ensuring they receive all relevant information regarding the hotel's services and facilities during their stay.
Efficiently manage guest requests related to information, requests, and/or special services, applying upselling and cross-selling techniques to optimize the hotel's additional revenue and ensure maximum guest satisfaction.
Possess in-depth knowledge of the destination to offer products, services, and experiences aligned with guest preferences and expectations.
Manage guest incidents following established protocols, offering fast and effective solutions oriented toward guest satisfaction.
Comply with the attributes, quality standards, and operating manuals established for the department.
Effectively use customer experience management tools, as well as analyze Voice of the Customer results, ensuring compliance with defined improvement plans.
Support and accompany the guests' digital experience during their stay, in line with the company's global strategy.
Carry out material orders in accordance with established product guidelines, optimizing the use of the hotel's economic resources.

About Meliá Hotels

Meliá Hotels International is a Spanish hotel company and one of the world's largest resort hotel chains. Founded in Palma de Mallorca in 1956, the company operates over 350 hotels across more than 40 countries, spanning brands such as Gran Meliá, Meliá, ME by Meliá, Innside by Meliá, and Paradisus. The company is a global leader in the hospitality industry, with a strong focus on leisure and business travel, and is known for its Mediterranean heritage and premium service standards.

Meliá has a very significant presence in Spain, its home market, with a wide network of hotels across the Balearic Islands, the Canary Islands, and the mainland. The company is a major employer in Spain, offering a wide range of roles in hotel operations, food and beverage, and management. For international professionals, Meliá offers opportunities to work in a dynamic, multicultural environment within a leading global hospitality brand, with roles often requiring Spanish language skills and a passion for customer service.

Industry: Hotels
Founded: 1956
Employees: 40,000–50,000
Headquarters: Palma de Mallorca, Spain
In Spain: Palma de Mallorca, Madrid, Barcelona and 17 more
Website: melia.com

Good to know if you are moving

Meliá is a Spanish company, so working there offers a direct path to living and working in Spain, particularly in popular tourist destinations like the Balearic and Canary Islands.
The company operates a large number of hotels in Spain, providing many job opportunities in various departments such as food & beverage, housekeeping, and front office.
As a global hotel chain, Meliá has a multicultural workforce, and English is often used in international tourist destinations, making it accessible for non-Spanish speakers.
The company offers internal mobility and career development opportunities within its extensive portfolio of hotels in Spain and worldwide.
Many roles, especially in food & beverage and housekeeping, may require Spanish language skills to interact with local staff and guests.

In their own words

About the company & team

"The world is yours with Meliá"

Discover an endless path at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family.

Additional information

At Meliá Hotels International we are committed to equal opportunities between women and men in the workplace, with the support of management and the principles contained in our Human Resources policies. We also care about spreading a corporate culture committed to effective equality throughout the entire workforce, and raising awareness of the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.

Furthermore, we are committed to the sustainable growth of our sector through a great, socially responsible human team. In this regard, our motto is "Towards a sustainable future, from a responsible present" Thanks to all our collaborators we make this possible.

To protect you and avoid fraud in the selection processes, we invite you to consult our recommendations on the page "Protect your application".

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