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Supervisor (2nd Maitre) - VIP Lounges

On-site in Madrid·Full-time·Added 13 days ago (last checked 15 Oct)

DO & CO

33 open roles

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Our summary

Work mode: On-site, Madrid
Contract: Full-time
English: Required
Experience: 2+ years

Visa options

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The advert says visa sponsorship isn’t available for this role.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Previous experience of at least 2 years in a similar position within the Aviation, Airline Catering, or Events sector, and experience in customer service roles with knowledge of protocol and event organization.
Training and knowledge in Hospitality and/or event organization.
Dynamic and organized person with management and negotiation skills.
Customer orientation.
Advanced level of English (C1).
Proficiency in Microsoft Office and business management systems.

Pay & benefits

What you'll get

Fuel your workday with delicious free lunches and snacks.

The role

If you like challenges, working in a team, and would like to work at the airport, we are looking for candidates to join our VIP Lounge team, characterized by having all the imaginable amenities. Your duties would be:

Supervise the tasks of the service and cleaning staff in the Iberia VIP Lounges.
Attend to customers regarding incidents or management of needs.
Verify internal and external protocols.
Perform correct management of daily operations, carrying out an inventory of materials for the VIP lounges. Make decisions and resolve conflicts in the service operations.
Train new company employees in service matters.
Prepare staff rosters.
Perform product testing in the lounge to ensure compliance with what has been agreed upon with the client, reporting incidents to the Customer & Lounges Sr Manager.
Manage, lead, evaluate and motivate the service and cleaning team of the Iberia VIP Lounges.

How you'll work

Elevate your career with genuine growth opportunities, even abroad!

About DO & CO

DO & CO is an employer that recruits for hospitality and catering roles across several European countries. Its careers page lists openings in the United Kingdom, Portugal, Germany, and Spain, with advertised positions spanning kitchen and culinary roles (chefs, pastry, kitchen help), food and lounge service staff, and catering operations support such as packing, warehouse, and dispatch roles.

In Spain, DO & CO's careers page currently lists openings in Barcelona, including a contract EVENT WAITER/WAITRESS position. For international professionals, the company's evidenced multi-country European footprint means hospitality and catering candidates may find hiring entry points in more than one market, with Barcelona being the confirmed Spanish location on its careers site.

Good to know if you are moving

DO & CO's careers page currently lists an opening in Barcelona, Spain: an EVENT WAITER/WAITRESS position offered on a contract basis.
The company recruits for hospitality and catering roles across multiple European countries, with current listings in the United Kingdom, Portugal, Germany, and Spain.
Advertised roles include culinary positions (chefs, pastry, kitchen help), lounge and event service staff, and catering operations support such as warehouse and dispatch roles.

In their own words

About the company & team

DO & CO is a leading gourmet catering company for airline catering in Spain, with over forty years of experience and a solid culture based on family values.

Recognized as the best catering in the world, we bring our expertise to the ground to offer a unique experience to the passenger.

We are currently looking within our airport division for a supervisor / 2nd maitre profile to manage the team in one of our VIP lounges, an exclusive space where world-class gastronomy and top-tier customer service set the standard.

Additional information

We believe our employees are the engine of our success and we strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, which include:

Join our dynamic company where your ideas are welcome and valued.
Take the opportunity to work with a world leader in luxury gourmet entertainment and leave your mark on the sector.

DO&CO is an equal opportunity employer. All candidates will be considered without distinction of race, color, religion, sex, sexual orientation, gender identity, nationality, veteran status, or disability.

All open roles at DO & CO