Waiter Assistant

"The world is yours with Meliá"

Discover an endless path at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family.

• Perform and ensure compliance with the instructions of your direct supervisor regarding tasks and duties assigned before and at the end of your shift.
• Verify that you have all the necessary equipment and supplies to provide service to the rooms and handle them properly to avoid breakage, waste, and shortages.
• Participate in the "briefings" at the start of each shift to receive information about daily specialties, shortages, VIPs, groups, general comments, and exchange of opinions.
• Offer consistently a friendly and respectful attitude to guests when delivering services in their rooms, always maintaining an impeccable posture and presentation.
• Service must be fast and correct, following the SOP of your position, ensuring that your interventions are timely.
• Before taking the service, you ensure that the order corresponds to the room and to the client's specifications and requests.
• Perform the service setups according to the established quality and presentation standards, verifying that all products, such as cutlery, salt shakers, napkins, sauces, dressings, etc., are included.
• Handle services with extreme care to avoid any accidents, spills, or breakages, always complying with safety standards.
• Immediately remove any item or food that the client does not like; if it is something simple, return it to the kitchen, but if it is of greater importance, inform your immediate supervisor.
• Present the bill to the customer, strictly complying with the established procedures for payment, depending on the payment method.
• You arrive punctually for your duties and comply with the hotel's policies and procedures regarding discipline, presentation, schedules, transit areas, and safety standards.
• Attend department meetings and continuously participate in the training scheduled for your position.

Education and training

• Compulsory Secondary Education and/or Higher Level Training Cycle.

Languages

• Local language (depending on the establishment's geographical location) and Advanced English. A third language will be highly valued.

Specific knowledge

• Training appropriate for the position (Vocational Training, Specialization Courses, etc.).
• Teamwork skills, proactivity towards excellence, dynamism, and organization.
• High level of English is essential.
• Clear customer and detail orientation

Experience

• Minimum 1 year of experience in a similar position.

At Meliá Hotels International we are committed to equal opportunities between women and men in the workplace, with the support of management and the principles contained in our Human Resources policies. We also care about spreading a corporate culture committed to effective equality throughout the entire workforce, and raising awareness of the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.

Furthermore, we are committed to the sustainable growth of our sector through a great, socially responsible human team. In this regard, our motto is "Towards a sustainable future, from a responsible present" Thanks to all our collaborators we make this possible.

To protect you and prevent fraud in the selection processes, we invite you to consult our recommendations on the "Protect your candidacy" page.

If you want to be "Very Inspiring People",