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90,000+ live jobsGuest Service Line Agent
On-site in Las Palmas·Added 2 days ago (last checked 6 Nov)
Meliá Hotels
267 open roles
Our summary
- Hours
- Includes weekends
- Work mode
- On-site, Las Palmas
- English
- Required
Visa options
The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
This job advert was originally written in Spanish.
Requirements
What we're looking for
- Previous experience in customer service, preferably in the hotel or luxury sector.
- Excellent verbal and written communication skills in Spanish and English (other languages will be valued).
- Customer orientation, with the ability to handle high-pressure situations with courtesy and efficiency. - Knowledge of hotel management systems (PMS) is an advantage. - Multitasking skills, with the ability to manage simultaneous requests.
- Positive, proactive attitude oriented toward problem-solving.
- Availability to work flexible schedules, including weekends and holidays.
The role
Paradisus Gran Canaria, an impressive new resort integrated into a lush setting and located opposite San Agustín beach. Its distinguished service and exquisite architecture and interior design will immerse you in a unique luxury experience imbued with the essence of the local culture and destination. This accommodation in Gran Canaria is a "Destination® Inclusive Luxury Resort", an innovative all-inclusive concept offering immersive local culture and destination activities both inside and outside the hotel.
Be the voice and the first point of contact for our guests, providing exceptional and personalized service. If you are passionate about offering memorable experiences and have impeccable communication skills, we want you on our team!
What you'll do
- Attend to and manage all incoming guest calls, offering clear and precise information regarding hotel services and facilities.
- Coordinate and resolve guest requests efficiently and with professional treatment.
- Ensure that all requests are transmitted to the corresponding departments for immediate fulfillment. - Follow the hotel's customer service protocols and standards, guaranteeing a luxury experience. - Assist guests in managing special situations or complaints, providing quick and effective solutions.
- Maintain fluid and effective communication between the different departments to ensure that customer expectations are met.
- Contribute to creating a warm and welcoming atmosphere for every guest.
About Meliá Hotels
Meliá Hotels International is a Spanish hotel company and one of the world's largest resort hotel chains. Founded in Palma de Mallorca in 1956, the company operates over 350 hotels across more than 40 countries, spanning brands such as Gran Meliá, Meliá, ME by Meliá, Innside by Meliá, and Paradisus. The company is a global leader in the hospitality industry, with a strong focus on leisure and business travel, and is known for its Mediterranean heritage and premium service standards.
Meliá has a very significant presence in Spain, its home market, with a wide network of hotels across the Balearic Islands, the Canary Islands, and the mainland. The company is a major employer in Spain, offering a wide range of roles in hotel operations, food and beverage, and management. For international professionals, Meliá offers opportunities to work in a dynamic, multicultural environment within a leading global hospitality brand, with roles often requiring Spanish language skills and a passion for customer service.
- Industry
- Hotels
- Founded
- 1956
- Employees
- 40,000–50,000
- Headquarters
- Palma de Mallorca, Spain
- In Spain
- Palma de Mallorca, Madrid, Barcelona and 17 more
Good to know if you are moving
- Meliá is a Spanish company, so working there offers a direct path to living and working in Spain, particularly in popular tourist destinations like the Balearic and Canary Islands.
- The company operates a large number of hotels in Spain, providing many job opportunities in various departments such as food & beverage, housekeeping, and front office.
- As a global hotel chain, Meliá has a multicultural workforce, and English is often used in international tourist destinations, making it accessible for non-Spanish speakers.
- The company offers internal mobility and career development opportunities within its extensive portfolio of hotels in Spain and worldwide.
- Many roles, especially in food & beverage and housekeeping, may require Spanish language skills to interact with local staff and guests.
In their own words
About the company & team
Continuing at Meliá is an opportunity to learn, grow, and keep building your career within a global team. Here you can take on new challenges and access experiences in different destinations, while remaining part of our family.
Are you ready to take the next step in your career with us?
Join us to create unforgettable experiences for our guests in this prestigious five-star hotel!
If you want to be "Very Inspiring People",
Additional information
"The world is yours with Meliá"
REMEMBER: Before submitting your application, you must inform your direct supervisor and/or Hotel Director, and your Human Resources manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or block the submission of an application, but they must be duly informed.
At Meliá Hotels International we are committed to equal opportunities between women and men in the workplace, with the support of management and the principles contained in our Human Resources policies. We also care about spreading a corporate culture committed to effective equality throughout the entire workforce, and raising awareness of the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.
Furthermore, we are committed to the sustainable growth of our sector through a great, socially responsible human team. In this regard, our motto is "Towards a sustainable future, from a responsible present" Thanks to all our collaborators we make this possible.
To protect you and prevent fraud in the selection processes, we invite you to consult our recommendations on the "Protect your candidacy" page.
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