Operations Performance Specialist

• Degree in Business Administration and Management, Economics, Hotel Management, or similar.
• Postgraduate training or an MBA in Business Intelligence, Analytics, or related areas is valued.

• Professional Spanish and English.
• Knowledge of a third language will be positively valued.

"The world is yours with Meliá"

Discover an endless path at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family.

Provide analytical support to the operations area to facilitate strategic and business decision-making. You will be responsible for analyzing the company's economic and operational performance, identifying risks and opportunities for improvement, and ensuring the quality and consistency of the information used in planning, reporting, and business monitoring processes.

1. Financial planning and results analysis

• Participate in budgeting, rolling forecast, monthly closing, and long-term planning processes.
• Analyze deviations, trends, and operational and financial KPIs to identify risks and opportunities.

1. Reporting and decision-making support

• Prepare reports, presentations, and analyses for Management, Committees, and other business areas.
• Consolidate information from different centers and guarantee the quality and consistency of reporting.

1. Feasibility studies and investments

• Participate in the preparation of feasibility studies for new projects and contract renewals.
• Follow up on investment proposals and support the corresponding approval processes.

1. Performance analysis and continuous improvement

• Identify areas for improvement in results, productivity, and profitability.
• Drive initiatives for automation, process optimization, and improvement of reporting tools.

1. Cross-functional coordination

• Collaborate with Operations, Revenue Management, BI, Finance, and Management Control teams to ensure information alignment.
• Act as a connection point between different areas to guarantee a comprehensive view of the business.

1. Strategic business support

• Prepare analyses and documentation for Business Reviews, operational committees, and meetings with internal and external stakeholders.
• Contribute to the generation of insights that facilitate data-driven decision-making.

• Minimum 2/3 years of experience in Performance, Business Analytics, Management Control, Finance, or similar positions.
• Experience in the hotel sector or knowledge of hotel operations is valued.
• Experience with project management tools is desirable.

• Advanced Excel and data analysis.
• Knowledge of financial reporting, budgeting, and forecasting.
• Familiarity with Business Intelligence and data visualization tools.
• Ability to interpret economic and operational business information.

• Strong analytical skills and a data-driven mindset.
• Critical thinking and problem-solving.
• Organization and management of multiple projects simultaneously.
• Communication and influence skills with different stakeholders.
• Proactivity, attention to detail, and orientation toward continuous improvement.

At Meliá Hotels International we are committed to equal opportunities between women and men in the workplace, with the support of management and the principles contained in our Human Resources policies. We also care about spreading a corporate culture committed to effective equality throughout the entire workforce, and raising awareness of the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.

Furthermore, we are committed to the sustainable growth of our sector through a great, socially responsible human team. In this regard, our motto is "Towards a sustainable future, from a responsible present" Thanks to all our collaborators we make this possible.

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If you want to be "Very Inspiring People",