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Warranty Manager (Automotive)

Hybrid in Madrid·Full-time·Added 3 days ago (last checked 30 Oct)

MSX International

28 open roles

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Our summary

Work mode: Hybrid, Madrid
Contract: Full-time

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

You have studies related to automotive.
You have previously worked in automotive workshops.
Technical automotive knowledge.
Experience in official dealerships (aftersales).
Experience managing automotive / industrial vehicle warranties.
Experience in data analysis and management in Excel (PowerBI is a plus).
You consider yourself a person with excellent communication skills, analytical capacity, and organization.

The role

The main objective of our future Warranty Manager is to ensure customer satisfaction and guarantee compliance with the warranties and service standards established by the manufacturer.

The functions you will perform in your day-to-day are the following: 

What you'll do

Receive and manage warranty claims submitted by the brand's dealerships and authorized workshops;
Verify the validity of claims and ensure they comply with the warranty terms and conditions;
Maintain clear and effective communication with the brand's network of dealerships and authorized workshops to explain the claims process and provide updates on warranty status;
Collaborate with technicians and workshop staff to evaluate and diagnose problems covered by the warranty and/or maintenance and repair contracts;
Maintain detailed and organized records of all warranty claims, including relevant documentation such as invoices, diagnostic reports, and photos;
Ensure that all documentation complies with legal and manufacturer requirements.

About MSX International

MSX International is a global leader in automotive retail solutions, providing dealership management systems, sales and marketing services, and customer relationship management (CRM) solutions to automotive manufacturers and dealers. With a workforce of over 5,000 employees across more than 20 countries, the company supports the entire automotive retail ecosystem, from vehicle sales and financing to aftersales and customer retention. MSX International is a well-established player in the automotive industry, known for its technology platforms and business process outsourcing services.

In Spain, MSX International has a significant presence with offices in Madrid and Barcelona, supporting major automotive brands in the Spanish market. The company's work culture is international and collaborative, with multilingual teams serving clients across Europe. For international professionals, MSX offers opportunities in roles such as AI Solutions Architect, Customer Service Representatives (with Dutch, French, and German language requirements), and various technical and business development positions, making it a viable option for those looking to build a career in Spain's automotive and tech sectors.

Industry: Automotive
Founded: 1985
Employees: 5,000–10,000
Headquarters: Southfield, USA
In Spain: Madrid

Good to know if you are moving

MSX International has a significant presence in Spain, with offices in Madrid, and offers roles that require multilingual skills (Dutch, French, German), which can be an advantage for international professionals.
The company provides a structured career path in automotive technology and customer service, with opportunities to move between different functional areas.
Roles in Spain include technical, IT, and business development positions, often with a focus on the automotive sector.
The company supports professional development and offers a collaborative, international work environment.

In their own words

About the company & team

MSX International has been a trusted partner for leading vehicle manufacturers and their dealerships worldwide for over 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage their operations across different areas.

Thanks to our global teams, our industry expertise, and the power of technology, we design and deliver customized, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Additional information

MSX is an employer that promotes equal opportunities and positively encourages applications from suitably qualified and eligible candidates, regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, or maternity. As users of the disability confidence scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

All open roles at MSX International