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Customer Service Agent with Catalan – Automotive

Hybrid in Alcobendas·Full-time·Added today (last checked 27 Oct)

MSX International

24 open roles

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Our summary

Salary: €21,000 a year
About €1,470 a month after tax.
Hours: Jornada intensiva on Fridays
Work mode: Hybrid, Alcobendas
Contract: Permanent, full-time hours
Spanish: Native level
Other languages: Catalan
Experience: 3+ years
Education: Upper secondary (Bachillerato)
Benefits: Meal vouchers

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

Salary of €21,000 gross per year
Meal vouchers
Hybrid model: 3 days of remote work per week
Intensive schedule on Fridays until 14:00
Permanent contract after an initial period
Full training on product and tools
Immediate start

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

MSX is an employer that promotes equal opportunities and positively encourages applications from suitably qualified and eligible candidates, regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, or maternity. As users of the disability confidence scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

The role

As a Customer Service Agent, you will be the voice of a premium automotive brand to its customers in Spain. Your goal will be to resolve their inquiries and complaints quickly and effectively, and to care for every experience from start to finish.

You will be part of a highly autonomous three-person team, where your experience and initiative make a difference.

What you'll do

The functions you will perform in your day-to-day are:

Customer Service: assisting individual customers via telephone, email, and web chat, resolving their inquiries with speed and closeness.
Complaint Management: receiving, analyzing, and responding to customer complaints, always seeking the best solution.
Case Management (back office): registering and following up on each case in the CRM until its closure.
Coordination with Dealerships: contacting the dealer network to resolve customer issues.

Requirements

3-5 years of experience in customer service, in both front and back office (valuable in the automotive sector).
Experience in complaint management and in CRM systems.
Native Spanish. Catalan is highly valued. B2 English is valued, to assist customers calling in English.
High school diploma or equivalent.
Good proficiency in Microsoft Office (Outlook, Excel, Word).
Autonomy, proactivity, and team spirit.

About MSX International

MSX International is a global leader in automotive retail solutions, providing dealership management systems, sales and marketing services, and customer relationship management (CRM) solutions to automotive manufacturers and dealers. With a workforce of over 5,000 employees across more than 20 countries, the company supports the entire automotive retail ecosystem, from vehicle sales and financing to aftersales and customer retention. MSX International is a well-established player in the automotive industry, known for its technology platforms and business process outsourcing services.

In Spain, MSX International has a significant presence with offices in Madrid and Barcelona, supporting major automotive brands in the Spanish market. The company's work culture is international and collaborative, with multilingual teams serving clients across Europe. For international professionals, MSX offers opportunities in roles such as AI Solutions Architect, Customer Service Representatives (with Dutch, French, and German language requirements), and various technical and business development positions, making it a viable option for those looking to build a career in Spain's automotive and tech sectors.

Industry: Automotive
Founded: 1985
Employees: 5,000–10,000
Headquarters: Southfield, USA
In Spain: Madrid

Good to know if you are moving

MSX International has a significant presence in Spain, with offices in Madrid, and offers roles that require multilingual skills (Dutch, French, German), which can be an advantage for international professionals.
The company provides a structured career path in automotive technology and customer service, with opportunities to move between different functional areas.
Roles in Spain include technical, IT, and business development positions, often with a focus on the automotive sector.
The company supports professional development and offers a collaborative, international work environment.

In their own words

About the company & team

MSX International is the world's leading provider of outsourced commercial solutions for the automotive industry and operates in more than 80 countries.

MSX's extensive industry experience, combined with advanced data analytics and customized software solutions, enhances the performance of automotive dealer networks by increasing revenue, reducing costs, and improving customer satisfaction.

All open roles at MSX International