The English-language job board for Spain

Service Advisor with English

Hybrid in Madrid·Full-time·Added today (last checked 28 Oct)

MSX International

25 open roles

Apply

Our summary

Hours: Monday to Friday
Work mode: Hybrid, Madrid
Contract: Full-time
English: Required
Experience: 2+ years
Driving licence: Required

Visa options

The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.

Find jobs with visa support

Skills

Consulting

This job advert was originally written in Spanish.

Requirements

What we're looking for

B2 level of English.
Minimum 2 years of practical experience in official dealership aftersales, as a service advisor, workshop manager, or in similar roles.
Availability to travel nationwide from Monday to Friday, usually between 4 and 5 days per week, with prior planning. Travel expenses will be covered according to the project policy and a company vehicle will be provided, so having a valid driver's license is essential.

Nice to have

Professional evolution: moving from dealership operations to process improvement projects in official networks, supported by your real aftersales experience.
Specialized training: training in process analysis, KPI reading, diagnosis of improvement opportunities, and accompanying dealership teams.
Network vision: working with different dealerships, comparing best practices, and contributing to improving efficiency across the entire network.
Stable and developmental project: an opportunity to build a professional career in aftersales consulting starting from your dealership experience.

The role

Are you coming from a dealership and want to take the next professional step?

We are looking for professionals with real experience in the daily aftersales operations of an official dealership who want to evolve towards process improvement projects within a network. We are not looking for generalist consultants: we are looking for people who know the workshop, the reception, and the real operations from the inside.

Your mission will be to visit dealerships, understand how they work on a day-to-day basis, analyze their aftersales processes, and implement actions oriented towards improving operational efficiency.

What you'll do

Analyze the dealership's aftersales operations on-site: reception, workshop, appointments, repair orders, spare parts, warranties, and KPI monitoring.
Identify opportunities for improvement in processes, productivity, efficiency, and service quality.
Accompany dealership teams in the implementation of concrete and measurable actions.
Evaluate the impact of improvements through aftersales indicators and prepare practical conclusions for the network.

About MSX International

MSX International is a global leader in automotive retail solutions, providing dealership management systems, sales and marketing services, and customer relationship management (CRM) solutions to automotive manufacturers and dealers. With a workforce of over 5,000 employees across more than 20 countries, the company supports the entire automotive retail ecosystem, from vehicle sales and financing to aftersales and customer retention. MSX International is a well-established player in the automotive industry, known for its technology platforms and business process outsourcing services.

In Spain, MSX International has a significant presence with offices in Madrid and Barcelona, supporting major automotive brands in the Spanish market. The company's work culture is international and collaborative, with multilingual teams serving clients across Europe. For international professionals, MSX offers opportunities in roles such as AI Solutions Architect, Customer Service Representatives (with Dutch, French, and German language requirements), and various technical and business development positions, making it a viable option for those looking to build a career in Spain's automotive and tech sectors.

Industry: Automotive
Founded: 1985
Employees: 5,000–10,000
Headquarters: Southfield, USA
In Spain: Madrid

Good to know if you are moving

MSX International has a significant presence in Spain, with offices in Madrid, and offers roles that require multilingual skills (Dutch, French, German), which can be an advantage for international professionals.
The company provides a structured career path in automotive technology and customer service, with opportunities to move between different functional areas.
Roles in Spain include technical, IT, and business development positions, often with a focus on the automotive sector.
The company supports professional development and offers a collaborative, international work environment.

In their own words

About the company & team

MSX International is the world's leading provider of outsourced commercial solutions for the automotive industry and operates in more than 80 countries.

MSX's extensive industry experience, combined with advanced data analytics and customized software solutions, improves the performance of automotive dealer networks by increasing revenue, reducing costs, and enhancing customer satisfaction.

Additional information

MSX is an employer that promotes equal opportunities and positively encourages applications from suitably qualified and eligible candidates, regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, or maternity. As users of the disability confidence scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

All open roles at MSX International