E-Commerce Customer Service - Greek Market
This role manages customer inquiries and social media engagement for the Greek market. It offers access to AI tools, professional growth, and product discounts. The position is remote and full-time.
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This job advert was originally written in Spanish.
3-5 years of experience in indirect taxes or multi-country taxation
Solid knowledge of European VAT, OSS/IOSS and cross-border digital seller obligations
Experience with e-commerce, DTC, or marketplace companies (Shopify, Amazon, etc.)
Ability to manage several countries in parallel with autonomy
Native or advanced Spanish
Working-level English (communication with local correspondents, international tax documentation) B2
Highly valued:
Experience in Poland - the group's main market outside Spain, with high regulatory complexity (KSeF, JPK, split payment, WHT)
Experience in accounting
Experience with Avalara (or similar platforms: Vertex, TaxJar)
Experience in Greece - we operate with our own legal entity (myDATA, AADE obligations)
Knowledge of e-invoicing in key markets: KSeF (PL), FatturaPA (IT), e-Factura (RO), myDATA (GR)
Experience coordinating external correspondents in multiple jurisdictions
Polish, French, or Italian
Access to and training in AI tools, working with cutting-edge technology like Claude
Permanent contract, job stability, and real growth opportunities
Full-time position, Monday to Friday, with flexible start and end times
Internal and external training to boost your continuous learning
Flexible compensation tailored to your needs (health insurance, meal, transport, and childcare)
Up to 50% discount on Natulim products
School adaptation days, to support you when you have children under 3 years old
A young, dynamic team with a great atmosphere, where people and ideas matter
Manage and maintain the Avalara platform for VAT returns in the different countries: configuration, reconciliation, review of returns, and resolution of issues
Monitor regulatory changes in the 9 countries and alert on relevant obligations
Act as the first point of contact for notices from local tax authorities - coordinating with local correspondents for formal representation
Answer recurring tax queries from the team (VAT, corporate income tax, transfer pricing, permanent establishment)
Coordinate a network of local correspondents in each country for procedures requiring local representation
Track compliance in each jurisdiction (OSS/IOSS, e-invoicing, DAC7, KSeF, etc.)
Support the Finance Manager in corporate structure decisions and indirect tax planning on the international side
Essential:
We are a young team based in Barcelona, but we are a remote-first company. We meet in person once or twice a week, although you can also be fully remote if you prefer, with no strings attached.
Natulim is a food company based in Barcelona, Spain, specializing in natural and healthy food products. The company operates primarily through e-commerce, with a strong focus on digital marketing and content creation to reach international audiences. With a team of around 50 employees, Natulim is a growing player in the health food niche, leveraging social media and video content to drive brand awareness and sales.
Natulim's Spain presence is centered in Barcelona, where all its operations and open roles are based. The company offers a dynamic, digital-first work environment with a strong emphasis on creative roles such as video editing, content creation, and social media management. For international professionals, Natulim provides opportunities to work in a multicultural setting, with roles specifically targeting Romanian-speaking candidates, indicating a diverse and international work culture.
Natulim is a brand of eco-friendly cleaning products with active sales in 9 European countries (ES, FR, IT, PT, RO, PL, CZ, HR, GR) through Shopify DTC, Amazon, and retail. We invoice €24M and are growing fast. We are looking for someone to help us manage the tax complexity of operating across multiple European jurisdictions.