Duty Manager (Reception)

At Minor Hotels Europe & Americas, we are committed to shaping exciting careers around the world and fostering intercultural experiences. Our journey is driven by the passion and dedication of our incredible teams, who also enjoy exclusive benefits such as:

• Global experience - a diversity of 150 different nationalities.
• Professional development opportunities full of national and international challenges.
• A wide range of training programs to enhance skills.
• Wellness initiatives, including flexible working conditions.
• Employee recognition programs, such as our "Memorable Dates".
• The chance to make a difference through our sustainability program and volunteering initiatives.
• Employee rates and promotions, with discounts at our hotels worldwide and exclusive advantages through our corporate loyalty program.

Thinking about your next challenge? Apply now!

• At least 2-3 years of experience in a hotel Front Office, preferably in a hotel of similar size and complexity.
• Bachelor's or associate's degree in Hotel Management or equivalent.
• Excellent command of the local language and a high level of English.
• Practical knowledge of various software programs (Microsoft Office, TMS, etc.) and reception systems. Knowledge of revenue management principles and commercial policies.

Join Tivoli Hotels & Resorts, a unique brand that encompasses idyllic beaches, cosmopolitan locations, and luxury destinations.

Immerse yourself in Tivoli's philosophy and its enduring heritage, which stands out in mature markets and emerging new ones, from iconic destinations in Europe to the Middle East, from Brazil to China.

Embrace the timeless, dedicated, and distinctive essence of Tivoli Hotels & Resorts.

We believe in creating "bene vivere" experiences inspired by timeless hospitality, inviting our guests to live in the moment, and encompassing extraordinary service, contemporary and innovative F&B, while providing privileged insight into the destination.

As an Assistant Front Office Manager, you will support the Front Office Manager in managing reception operations and in the daily supervision of staff. This role involves striving to continuously improve guest and team member satisfaction and to maximize the department's financial performance.

• Direct and coordinate the department, applying service and quality standards.
• Manage and address guest concerns, always striving to exceed their expectations.
• Collaborate on overseeing and controlling the department budget, ensuring positive results and implementing changes when necessary.
• Collaborate on preparing the monthly revenue forecast.
• Review and supervise the correct application of upselling and cross-selling policies within the reception team.
• Ensure that team members have up-to-date knowledge of the hotel's products, services, rates, and policies, as well as local areas, and receive ongoing training to learn and understand policies and practices.
• Communicate and convey a consistent message about the objectives and expected results of the Front Office, as well as crucial hotel information.