The English-language job board for Spain

Luxury Commercial Systems Specialist - Minor Hotels Eu&Am - Madrid

On-site in Madrid·Added today (last checked 6 Nov)

NH Hotels (Minor Hotels)

64 open roles

Apply

Our summary

English: Required

Visa options

The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.

Find jobs with visa support

Skills

Nice to have

Excel

The role

Minor Hotels is a global hospitality group operating over 560 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas.

As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today's global travellers through its diverse portfolio of 12 hotel brands - Anantara, Minor Reserve, Avani, Colbert Collection, Elewana, The Wolseley, NH, NH Collection, iStay, nhow, Oaks and Tivoli.

As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.

What will be your mission?

The Luxury Commercial Systems Specialist is the main Commercial Systems contact for the Luxury Portfolio. The role ensures that rates, products, contracts and distribution configurations are implemented correctly and on time, while coordinating system support and improvement needs with Revenue Management, Commercial Services, Corporate Distribution, Channel Integrations and IT.

What will you do?

Main Responsibilities

Luxury Commercial Setup

Coordinate and, when appropriate, validate/execute the setup and maintenance of promotional, negotiated, corporate, FIT and luxury consortia rates.
Creation of packages and products in the PMS/CRS, working with Revenue Management, E-commerce and other involved teams.
Validate rate structures, room types, meal plans, supplements, restrictions, mappings and account associations.
Coordinate LHW, Virtuoso and other applicable luxury programs, including follow-up with GDS and corporate distribution teams.

Distribution & Systems Support

Act as the first point of contact for luxury properties on Commercial Systems topics.
Manage and follow up JIRA requests and incidents, prioritizing issues that affect selling capability or commercial performance.
Identify and coordinate the resolution of configuration, data-quality, pricing and system-flow issues with Commercial Systems, Revenue Management and IT.
Provide clear status updates, workarounds and escalation summaries to hotels and stakeholders.

Projects, Openings & Continuous Improvement

Coordinate Commercial Systems activities for luxury hotel openings, rebrandings and conversions, including PMS/CRS, RMS and distribution readiness.
Identify opportunities to standardize processes, reduce manual work and improve response times.
Provide training and onboarding support for new properties and relevant users.

Key Systems

TMS and other hotel PMS/CRS platforms; Duetto and other Revenue Management Systems; channel management and connectivity tools; SAP; JIRA; GDS environments.

Indicative Success Measures

Timely and accurate rate and package configuration.
Faster resolution of high-impact incidents and JIRA requests.
Successful commercial systems readiness for hotel openings and rebrandings.
Reduction of recurring issues and manual interventions.
Positive feedback from luxury properties and key stakeholders.

What are we looking for?

Education

Degree level, preferably in Tourism, Hospitality, Business Administration, Economics or Information Systems.

Required Skills & Knowledge

Solid understanding of hotel commercial systems, distribution and basic Revenue Management concepts.
Strong coordination, communication and stakeholder-management skills.
Analytical, detailed and methodical approach, with the ability to assess business impact.
Ability to manage multiple requests, priorities and incidents in a structured way.
Fluent spoken and written English; additional languages are an advantage.

Professional Experience

Relevant experience in hotel Commercial Systems, Revenue Management, Distribution, CRS/PMS administration or hospitality technology. Luxury hospitality experience is desirable. The position may be appointed at Expert, Executive, Manager or Senior Manager level depending on experience and autonomy.

Other Skills

Strong Microsoft Office skills, including intermediate Excel. Knowledge of TMS4Hotels or other hotel CRS/PMS platforms and hotel Revenue Management Systems is preferred.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

Worldwide experience - diversity of 150 different nationalities.
Career development opportunities full of national and international challenges.
Wide range of training programmes to enhance your skills.
Wellbeing initiatives, including flexible working conditions.
Team member recognition programmes, including Memorable Dates.
Ability to make a difference through our sustainability programme and volunteering initiatives.
Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Are you looking for a new challenge? Apply now!

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.

About NH Hotels (Minor Hotels)

NH Hotels, part of Minor Hotels, is a major international hotel group headquartered in Madrid, Spain. The company operates a diverse portfolio of hotels across Europe, the Americas, and Asia, including the NH, NH Collection, and Anantara brands. With a strong presence in Spain, NH Hotels manages numerous properties in key cities and resort destinations, offering a wide range of hospitality services from luxury stays to business accommodations.

For international professionals, NH Hotels offers significant opportunities in Spain, with roles spanning hotel operations, culinary arts, and corporate functions. The company's culture emphasizes service excellence and career development, and its global footprint provides a dynamic environment for those looking to build a career in hospitality. With a central office in Madrid and properties across Spain, it is an attractive employer for those seeking to work in one of Europe's top tourism markets.

Industry: Hotels
Founded: 1978
Employees: 10,000–50,000
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Marbella and 8 more

Good to know if you are moving

NH Hotels is headquartered in Madrid, Spain, making it a central player in the Spanish hospitality market.
The company is part of Minor Hotels, a global group with properties in over 50 countries, offering international career mobility.
Many roles in Spain, such as reservations agents, require multilingual skills (e.g., German, French), which can be an advantage for international candidates.
The company offers a range of positions from entry-level to management, with opportunities in both urban and resort locations across Spain.
NH Hotels has a strong focus on training and development, with programs like paid internships in commercial and talent acquisition departments.

All open roles at NH Hotels (Minor Hotels)