Traffic Manager / Dispatcher

• Experience in transport planning, traffic operations, logistics coordination, or a similar operational role.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Problem-solving mindset with the ability to work under pressure.
• Customer-oriented approach and high attention to detail.
• Proactive, dynamic profile with an agile mindset.
• Strong knowledge of Microsoft Excel.
• Experience working with transport management systems (TMS) or logistics software is considered an advantage.

• Spanish: Fluent.
• English: Professional working proficiency is a plus.

The Role

We are currently looking to hire a Traffic Manager for our Noatum Autologistics division, based in Zaragoza.

The Traffic Operator will play a key role in coordinating vehicle transportation operations, ensuring efficient planning, customer satisfaction, and compliance with service requirements. The position requires strong organizational skills, the ability to work in a fast-paced environment, and a proactive approach to problem-solving.

Key responsabilities:

1. Transport Planning & Operations Coordination

1. Plan daily vehicle pick-ups and deliveries at customer locations, storage compounds, and dealerships.
2. Manage transport operations focused on assigned customers.
3. Monitor vehicle loading and delivery processes at dealerships and storage yards.
4. Ensure compliance with agreed transit times and service commitments.

• Customer Service & Incident Management

1. Act as the main point of contact for customers regarding assigned transport operations.
2. Contact customers to resolve potential issues during loading and delivery processes.
3. Manage incidents and operational deviations, escalating complex situations when required.
4. Provide timely updates and maintain a high level of customer service throughout the transport process.

• Driver Coordination & Fleet Tracking

1. Communicate loading instructions and specific transport requirements to drivers.
2. Track vehicle transport movements through GPS and direct communication with drivers.
3. Monitor route execution and cargo status on a daily basis.
4. Supervise drivers to ensure compliance with operational requirements and established routes.

• Operational Control & Documentation

1. Ensure all transport documentation is accurate and properly completed.
2. Monitor the progress of assigned shipments from origin to final delivery.
3. Maintain effective communication with Fleet Managers and Factory Representatives regarding schedules, loads, and operational requirements.
4. Alert management of any issues, risks, or incidents that may impact service delivery.

• Service Excellence & Continuous Improvement

1. Take ownership of assigned transport operations from start to finish.
2. Provide proactive support to customers and internal stakeholders.
3. Contribute to operational efficiency and continuous improvement initiatives.
4. Ensure all activities are performed with a strong customer-oriented mindset.