Helpdesk Technician
Provides internal IT helpdesk support at ODILO's Madrid office, managing hardware, software, networks and user accounts.
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This job advert was originally written in Spanish.
Be part of an international, creative, and ambitious environment, where each person has a real impact and actively contributes to the company's growth.
Unlimited learning with LETMINOFY, our own learning platform with more than 3 million pieces of content in all formats (books, audiobooks, videos, courses, movies, and learning experiences).
Real flexibility: flexible work model with remote options, allowing you to organize your schedule in a way that truly works for you.
Hybrid work and intensive working hours during July and August (8:00 AM - 3:00 PM), to promote a better work-life balance.
Day off on your birthday, so you can celebrate it your way.
Flexible compensation plans, tailored to your needs: meals, transportation, childcare, training, and private health insurance.
Access to an emotional wellness app, with professional support to take care of your mental health.
Competitive salary, commensurate with your experience, career path, and role.
Continuous professional growth, with real opportunities for internal development and lifelong learning.
Team, culture, and wellness events to connect, collaborate, and celebrate achievements together.
...And much more!
Do you think this mission is made for you? Let's talk.
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*LETMINO is an entity committed to Diversity and Inclusion, and therefore accepts the submission of unbiased candidacies.
We are LETMINO, the technology company behind the continuous learning platform that integrates into your work environment and your daily activities. We optimize professionals' time through the selection and contextualization of content, offering precise answers at the exact moment training needs arise. We transform schedule availability into immediately applicable knowledge, driving talent development at the pace of each organization.
Develop features and components of medium complexity autonomously, from technical analysis to implementation, validation, and deployment.
Participate in the technical design of solutions, evaluating aspects such as maintainability, scalability, performance, security, and user experience.
Collaborate closely with Product Managers, designers, and other stakeholders to understand the problem, align expectations, and land viable solutions.
Ensure software quality through good development practices, testing, code review, and monitoring of production behavior.
Analyze, resolve, and prevent technical incidents, contributing to system stability and continuous product improvement.
Actively participate in code reviews and share knowledge with other team members, helping to raise the collective technical level.
Propose improvements to components, processes, tools, or engineering practices that make the team more efficient and build more robust software.
Contribute to the maintenance and evolution of the architecture and systems you work on, understanding the technical impact of your decisions.
Collaborate on planning and estimation of tasks, identifying risks, dependencies, and technical needs in advance.
Take ownership of assigned initiatives, tracking their progress and taking responsibility for the quality of the final outcome.
Leverage AI tools and capabilities (Copilot, Cursor, Claude...) to boost productivity, accelerate development, testing, documentation, and technical analysis tasks, and contribute to more efficient, higher-quality software delivery, while promoting continuous improvement through the exploration of these technologies and sharing this knowledge with the Engineering team.
Contribute to a team culture based on collaboration, continuous learning, shared responsibility, and constant improvement.
As a Software Development Engineer, you will play an active role in developing end-to-end software solutions, bringing technical autonomy, decision-making judgment, and the ability to turn product needs into consistent, high-quality value deliveries.
Do you want to add value in a collaborative environment focused on continuous improvement? 🤝 You have come to the right place. 🚀
We work in an AI-friendly environment; here, artificial intelligence tools are just another part of our daily stack 💻.. We use them to develop, iterate, and learn every day, and we are looking for someone who, like us, integrates them fully naturally into their day-to-day work. ✨
Degree in Computer Engineering, Software Engineering, Information Technology, or related fields.
Minimum of 3 years of experience in similar roles, developing features autonomously within digital products or platforms, working with good development practices, testing, code review, and software maintenance.
Strong knowledge of backend and/or frontend development in web environments, using technologies such as Java, Angular, and cloud platforms like AWS, as well as CI/CD tools (Bitbucket Pipelines, ArgoCD) and observability/monitoring solutions like Datadog.
Solid understanding of APIs, databases, version control, and deployment environments.
Ability to collaborate effectively with both technical and non-technical profiles.
Ownership mindset, quality orientation, and focus on continuous improvement.
Experience using AI applied to software development, with the ability to use it critically, responsibly, and with a focus on improving efficiency, quality, and impact. We want this to be a natural part of your daily workflow, not something foreign to you.
Excellent communication and organizational skills, allowing you to work autonomously and add value without losing alignment or effective teamwork.
Comfortable working with changing or incomplete requirements. Know how to ask the right questions to narrow down the problem and propose solutions without needing everything to be perfectly defined from the start.
Ability to break down complex problems into manageable solutions, estimate them with sound judgment, and anticipate technical risks before they become blockers.
Experience working on projects with agile methodologies.
Interest in the edtech sector, digital products, and learning experiences.
An international project means movement, challenges, and many opportunities to build. Additionally, you will have:
Odilo is a Spanish educational technology (EdTech) company that provides a digital content distribution platform for schools, universities, and public libraries. The company's platform allows institutions to manage and deliver e-learning resources, including e-books, audiovisual content, and interactive courses, to their users. Odilo serves clients across Spain, Latin America, and other international markets, positioning itself as a key player in the digital education space.
Odilo was founded in Cartagena, Spain, and maintains its headquarters there, with a significant presence in Madrid. The company is growing and offers opportunities for international professionals, particularly in engineering, data, and customer-facing roles. Its work culture is dynamic and focused on innovation in the education sector, making it an attractive option for those looking to contribute to the digital transformation of learning.
Our culture is summarized in five values: Bold & Unafraid, Ever-Evolving, Fluid, Tech for Humans, and Radical & Real. In practice, this means something quite simple: daring to propose, continuing to learn, simplifying, using technology with purpose, and speaking clearly to build better solutions together.
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