Helpdesk Technician

• Be part of an international, creative, and ambitious environment, where each person has a real impact and actively contributes to the company's growth.

• Unlimited learning with ODILOFY, our own learning platform with more than 3 million pieces of content in all formats (books, audiobooks, videos, courses, films, and learning experiences).

• Real flexibility: flexible work model with remote options, allowing you to organize your schedule in a way that truly works for you.

• Hybrid work and intensive working hours during July and August (8:00 AM - 3:00 PM), to promote a better work-life balance.

• Day off on your birthday, so you can celebrate it your way.

• Flexible compensation plans, tailored to your needs: meals, transportation, childcare, training, and private health insurance.

• Access to an emotional wellness app, with professional support to take care of your mental health.

• Competitive salary, commensurate with your experience, career path, and role.

• Continuous professional growth, with real opportunities for internal development and lifelong learning.

• Team, culture, and wellness events to connect, collaborate, and celebrate achievements together.

...And much more!

At ODILO, we are a tech scale-up transforming the way people and organizations learn in digital environments. Our platform is flexible and scalable, enabling personalized learning experiences by integrating content from multiple sources and adapting to each context and need.

With an intuitive design, advanced metrics to measure impact, and high data security standards, we empower companies, governments, and educational institutions to lead their talent development strategies and foster a culture of continuous and innovative learning.

As a Helpdesk, you will manage the tools for new hires and be the point of contact for internal users at the Madrid office, providing technical support to ensure the proper functioning of computer systems, hardware, software, applications, networks, and systems, in order to guarantee the continuity of daily operations and employee satisfaction.

At ODILO, we work to transform the way the world learns. Our mission is to boost continuous learning for individuals and organizations through a flexible, secure digital platform that integrates content from multiple sources and adapts to every context.

• Install, configure, and update computer equipment, printers, software, and peripherals.

• Diagnose and resolve technical issues related to operating systems, applications, hardware, networks, and mobile devices.

• Handle, log, and follow up on received incidents and requests.

• Monitor performance and maintain systems.

• Escalate issues and follow up when they cannot be resolved.

• Keep the inventory of equipment and licenses updated.

• Manage user accounts, permissions, access rights, and storage locations.

• Assist users with corporate tools (email, VPN,...)

• Build an internal database with documentation, technical manuals, and IT policies.

• Participation as a Security Administrator in the Integrated Security Management System.

• Ensure security through access controls, backups, and firewalls.

• Participation in the implementation, management, and maintenance of security measures applicable to the information system.

• Monitor the system's security status.

• Advanced knowledge in managing and troubleshooting Microsoft Windows (versions 10 and 11).

• 1-2 years of previous experience in a similar role

• Experience with ticketing tools (Jira, GLIMP, or similar) will be valued.

• Familiarity with macOS systems (user/basic support level) and Linux.

• Diagnosis and resolution of incidents on laptops and desktops, printers, peripherals, tablets, smartphones, and video conferencing devices.

• Knowledge of the Google Suite package.

• Knowledge of video conferencing applications (e.g., Zoom, Google Meet).

• Familiarity with antivirus software and security practices (password management, phishing, malware).

• Basic knowledge of PowerShell.

• Basic knowledge of TCP/IP networks: LAN/WAN connectivity, DHCP, DNS.

• Support for VPN connections and basic network troubleshooting (cabling, Wi-Fi).

• B1/B2 English for reading technical documentation.

• Possession of a disability certificate (equal to or greater than 33%) will be positively valued.