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Field Supervisor Cartagena

On-site in Cartagena·Added 7 days ago (last checked 26 Oct)

Plata Card

26 open roles

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Our summary

Hours: Includes weekends
Work mode: On-site, Cartagena

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Skills

Inventory

This job advert was originally written in Spanish.

Requirements

What we're looking for

Job requirements:

At least 1 year of experience in team supervision, preferably in operations or sales.
Experience in face-to-face sales and/or customer service.
Ability to supervise teams in one or several cities.
Proactivity and ability to solve problems efficiently.
Ability to ensure compliance with established metrics and objectives.
Excellent communication and leadership skills.
Ability to motivate and develop team members.

Pay & benefits

What you'll get

Additional benefits:

Competitive base salary
Travel allowance
We recognize your effort through a performance bonus
Statutory benefits (100% benefit-based)
Growth opportunities
Opportunity to participate in the creation of an innovative company

The role

Join Banco Plata, and be part of the financial revolution starting its expansion in Colombia! We have just received our banking license in Mexico and are entering a stage of growth, constant innovation, and real opportunities for those who want to build something great!

By joining as a Field Supervisor, you will ensure the quality of service provided by the ambassador agents through correct leadership, guaranteeing the fulfillment of performance indicators. Additionally, you must perform the correct administrative management of your team, guaranteeing low turnover rates.

What you'll do

Job responsibilities:

Accompany ambassadors in the field, providing continuous mentoring and support. Perform reporting and follow-ups to ensure ambassadors reach their goals and comply with established KPIs.
Supervise the daily activities of the ambassadors, ensuring compliance with policies and procedures. Provide continuous training and development to improve the skills and competencies of the team.
Plan and coordinate team activities, assigning tasks and ensuring that deadlines and objectives are met. Maintain constant communication with other departments to coordinate efforts and optimize resources.
Perform periodic analyses of team and operational performance, identifying areas for improvement and proposing corrective actions. Implement continuous improvement practices to increase efficiency and service quality.
Report incidents to the Human Resources department, ensuring fluid and timely communication regarding any problem affecting the team's operation. Generate detailed reports on team results and performance.
Manage the receipt and delivery of cards, ensuring precise inventory control to avoid shortages and guarantee continuous availability.

How you'll work

Monday to Saturday

Location

Cartagena

About Plata Card

Plata Card is a Mexican fintech company that provides digital payment and credit solutions, primarily through a mobile app and a physical card. The company focuses on financial inclusion, offering credit products to underserved segments in Mexico. It operates with a technology-driven approach, building its own software and data infrastructure to manage risk, customer support, and product development.

In Spain, Plata Card has established a significant technology and operations hub in Madrid, where it hires for roles in engineering, data, risk, and IT support. The company's culture emphasizes automation, data-driven decision-making, and agile development. For international professionals, the Madrid office offers opportunities to work in a fast-growing fintech with a Latin American focus, often requiring Spanish language skills but also valuing diverse technical expertise.

Founded: 2018
Employees: 500–1,000
Headquarters: Mexico City, Mexico
In Spain: Madrid

Good to know if you are moving

Plata Card's Madrid office is a key technology hub, offering roles in engineering, data, and IT, which may provide opportunities for international professionals to work in a Spanish-speaking environment.
The company focuses on financial inclusion, which can be appealing for professionals interested in impactful fintech work.
Many roles require proficiency in Spanish, but some technical positions may be open to English speakers, depending on the team.
The company uses modern tech stacks like Golang and cloud-based data warehousing, offering exposure to current technologies.
As a growing fintech, there may be opportunities for career advancement and taking on significant responsibilities early on.

In their own words

About the company & team

We believe in people before positions. Here you will find a place where your effort is recognized, your growth matters, and every achievement is celebrated as a team.
We are a company that bets on talent, drives new opportunities, and accompanies your professional development every step of the way.

All open roles at Plata Card